New features to help you monitor your account health
Your business is important to us, and we are constantly innovating to build powerful tools and services to help you grow and manage your business.
Maintaining account health is an important part of the selling experience, and we've been listening to your feedback about how to better manage your account health. We've rolled out the new version of Account Health Rating in August 2022 - June 2023 to sellers in our US, Canada, Europe, the United Kingdom, Mexico, Brazil, and Japan stores. Today, we're excited to announce that we are expanding the program to the Egypt store.
In the coming months, you'll start to see new features on your Account health page. The first of these is that your Account Health Rating will be displayed as a point value based on a scale of 0-1,000, in addition to the color that exists today.
This change will enable you to see how close you are to the various thresholds that move your Account Health Rating from green (healthy) to yellow (at risk) to red (unhealthy, where your account is at risk of deactivation).
The Account health page will also display the degree to which any violations affect your account health, allowing you to prioritize addressing those that are most negatively affecting it. Note that the Account Health Rating does not change Amazon's existing policies, but rather aggregates violations of certain Amazon policies into a single score that shows your overall account health status.
As a result of these new features, we have created a new Account Health Rating program policy. To learn more about the Account Health Rating, go to Account Health Rating: Frequently asked questions.
You can share your suggestions for Account Health Rating via the Account health category in the Seller forums. Our team of Account Health specialists is routinely monitoring these posts for opportunities for improvement, as well as posting answers to your account health questions.
New features to help you monitor your account health
Your business is important to us, and we are constantly innovating to build powerful tools and services to help you grow and manage your business.
Maintaining account health is an important part of the selling experience, and we've been listening to your feedback about how to better manage your account health. We've rolled out the new version of Account Health Rating in August 2022 - June 2023 to sellers in our US, Canada, Europe, the United Kingdom, Mexico, Brazil, and Japan stores. Today, we're excited to announce that we are expanding the program to the Egypt store.
In the coming months, you'll start to see new features on your Account health page. The first of these is that your Account Health Rating will be displayed as a point value based on a scale of 0-1,000, in addition to the color that exists today.
This change will enable you to see how close you are to the various thresholds that move your Account Health Rating from green (healthy) to yellow (at risk) to red (unhealthy, where your account is at risk of deactivation).
The Account health page will also display the degree to which any violations affect your account health, allowing you to prioritize addressing those that are most negatively affecting it. Note that the Account Health Rating does not change Amazon's existing policies, but rather aggregates violations of certain Amazon policies into a single score that shows your overall account health status.
As a result of these new features, we have created a new Account Health Rating program policy. To learn more about the Account Health Rating, go to Account Health Rating: Frequently asked questions.
You can share your suggestions for Account Health Rating via the Account health category in the Seller forums. Our team of Account Health specialists is routinely monitoring these posts for opportunities for improvement, as well as posting answers to your account health questions.
13 replies
Seller_mprsBaIYLWtaG
I would like to suggest, it would be best if Amazon feedback support team remove all those feedbacks which are related to shipment issues while seller using easyship services.
Thanks
Seller_pyttIf8n6PSYv
i would like to suggest , As we get complain from other seller & trader it take 180 days to remove the complain but as a seller i would suggest it remove as soon as possible when we will apologize & the Minimum days will be 30 to 50 days.Thanks
Seller_Pt8755yKjBkVl
أري أن استمرار امازون مصر في طريقتها وسياستها الظالمة والمهينة في التعامل معي كبائع سيؤدي إلي نتائج سيئة علي المدي القريب.
انا لا أشعر بأن أمازون تهتم بملصحتي ونشاطي ولا تقدم لي المساعدة والنصح والارشاد ودائماً أهم شيء هو إنصاف العميل دائما حتي ولو كان بدون وجه حق.وكأنها تتصيد الأخطاء.
العميل له الحق دائما في إرجاع المنتجات كما يشاء في اي وقت وبأي حالة للمرتجع كما أنه له الحق في الشكوي دون وجه حق.
كما أن امازون تقوم بإغلاق الحسابات دون أسباب قوية ودون تحذير وتنبيه ودون التحقيق العادل في الأمر.
انا البائع أضعف واهون طرف علي الرغم أنني اهم طرف لمن كان يعقل ذلك.
رسالتي لمن يهتم بتقييم السياسات وإعادة النظر فيها اؤكد انه توجد مشكلة كبيرة هنا لا تتركونا لبرامج الذكاء الاصطناعي ولهذه السياسات الغير عادلة.
أنظروا إلي اراء البائعين وشكواهم ومشاكلهم لقد أصبح الكثير لا يثق في أمازون.
هذا التقييم أرسله الي من يهتم لعله يقع بين يدي أصحاب قرار يعيدوا النظر فيما يحدث.
Seller_M6KrF8ZzgZUOd
[quote=“Sale_Services_UAE, post:5, topic:609535”]
cak bir satıcı olarak özür dilediğimizde mümkün olan en kısa sürede kaldırmanızı öneririm ve Minimum gün sayısı 30 ila 50 gün olacaktır.Teşekkürl
[/quote]Please give up this application. When we receive complaints from other sellers, our account stays safe for 180 days. We are rejected even though we present an invoice stating that the product is original.
Even if you keep customer satisfaction at the highest level, a mistake causes the store to close.
In other markets, most of the stores have closed or the vendors have taken a vacation.
customers began to buy products more expensive.
Please refrain from this application.
Seller_f8KYwH1DuNPeG
SAFE T TEAM IS BEING IGNORANCE AND NON SENSE WE FILE SAFE T CLAIMS which is our only hope to get back our right " money or goods " they avoid us and ignore us with such massages make sellers think they are being stolen from and being ignored this is not the correct way to treat sellers i have filed 3 cases in passed three months and i get this reply from this " Why is this happening?
In the event of occasional issues with orders, reimbursement may be issued through SAFE-T in accordance with our policies. However, based on the recent history and pattern of your SAFE-T claims and per the terms of the SAFE-T policy, we are unable to grant your claim. " this is just basic non sense i need a solution to this
Seller_zlTqdTnSULxsU
removing existing policy violations would be the most logical way to start this system many accounts have too many violations and need to wait 180 days
If the new system is started without removing the existing violations, many accounts will be closed automatically and the selling capabilities of hundreds of stores will be limited.
I think account health experts are aware of this, thanks
please come an update for the sellers who are used to selling in the old system for years and the violations should be removed, let’s start again, otherwise I didn’t even understand what happened, our accounts will be suspended
Seller_A71cGuGOExVOm
Please forgive me im new seller please remove my feedback
