Amazon your parcel may be lost
What the hell is going on? we ship DHL express and all our parcels are tracked with GPS .
Amazon keep telling customers there parcel is lost and they can claim a refund ?
This is starting to ~~~~ me off . I have full tracking and Photo,s of delivery plus GPS data
Still Amazon Are telling the customer to claim a refund?
All our parcels are over £100 in value and people are trying there luck.
This is costing me alot of time and effort .
Amazon what are you playing at?
Can someone please tag a mod in this post as this is beyond a Joke .
Thanks and kind regards
Amazon your parcel may be lost
What the hell is going on? we ship DHL express and all our parcels are tracked with GPS .
Amazon keep telling customers there parcel is lost and they can claim a refund ?
This is starting to ~~~~ me off . I have full tracking and Photo,s of delivery plus GPS data
Still Amazon Are telling the customer to claim a refund?
All our parcels are over £100 in value and people are trying there luck.
This is costing me alot of time and effort .
Amazon what are you playing at?
Can someone please tag a mod in this post as this is beyond a Joke .
Thanks and kind regards
4 replies
Seller_76AUwmqvSyRIM
There is an issue currently for some DHL users when parcel tracking is not being tracked correctly on Amazon. This triggers the Amazon system to throw a wobbly and go crazy telling customers that their order may be lost.
Here is one thread, there are others. Also, ensure that you mark the shipments as I indicated. Carrier is “DHL Parcel UK”, service is “NEXT DAY”.
Seller_5BmbL9wJF7d3W
There have been numerous discussions about this on the forums and Amazon's response is they are working on it. We are still awaiting their response.
See the following:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/d729d344-5250-42b6-a90f-0de6b0ba66a3
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/c28eed23-2ee3-493d-acb8-08bd927c1534
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e81392dd-417b-48fc-bf13-7b9d89bdd5d7
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/0c0033ae-5809-4c68-8c10-f2e0ce6dc793?postId=7e26517b-3ee8-48c1-9fb5-55ba847f4b88
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/a4542784-a28e-4866-a6f3-c575b40d31f9?postId=b26421d4-f3cd-494f-b357-69650d92beab
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/96f65b2a-63fb-43b6-8a9b-d2530dd1d61b
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea2cae36-331d-47c2-ac7d-812f5e1848c9
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/8274f963-87fb-480c-ab66-c606c49b0c1d
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/3c396fa3-edf0-42ff-9337-2c4e9d48fbfe
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/c28eed23-2ee3-493d-acb8-08bd927c1534?postId=32fb8deb-becd-40df-a7d8-9aeadc2f7757
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/783809c8-4070-4b93-b53c-1841d426456d
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/76ac4314-b5ac-4717-a020-2570b8a3b572
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/42c7dee7-231f-442f-9179-8813b57c6944
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/51e848c2-4208-4984-a6c7-2406dd686b2a
Seller_5BmbL9wJF7d3W
I have had an update on this from the Managing Directors office. This is what they said:
"When Royal Mail fails to send the tracking information to Amazon, this automated email is triggered on the system. This is something that rarely happens. If you get an a to z claim or your valid tracking rate is affected by this process, you can appeal showing the proof of delivery".
This is blatantly untrue. Royal Mail do send tracking information. It is not something that rarely happens as there are 15 forum discussions on this and it affects thousands of sellers. The appeal process showing proof of delivery is totally ineffective as they always side with the customer. They have decided to pass the buck and blame Royal Mail. I know it affects other couriers too and they obviously have no intention of stopping these messages which is a part of the automated process.
Has anyone had any replies from Royal Mail on this issue? I'm not letting them get away with this.
