We have wasted so much time, explaining an issue to Safe-T Claim team and they only send a copy paste respond.

The customer has purchased 4 sets of an item. The item includes 4 pieces of cake boards. So in total , customer purchased 4 sets which includes 4X4=16 pieces of cake boards. One set had damage during transit. The other 3 sets were fine. So this means customer received 3x4 =12 cake boards with no issue but returned the damaged set( 4 pieces).

But Amazon team look at the picture of returned item and got confused as they see 4 pieces of cake boards and do not understand that this is only 1 set and customer has kept the other 3 sets. (12 cake boards). so they refunded the customer in full. It took us 6 days and we get no where. They dont understand simple math! The assosiate is telling us customer has bought 4 and sent back 4!!!