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Seller_UuOSd6FYMOy51

Error Code 5995

I need help or escalation of my many cases for the error code 5995.

I have been told now by several seller support associates that Amazon has somehow generated another brand ID for my exact brand name which I have had since 2020. There are now 2 brand IDs connected to the same name and they have crossed the incorrect brand id with my private label ASIN which I have also had since 2020.

No one seems able to correct this and I am unable to change anything at all on my listing, including its price.

I have screenshots of the error message with URL as well as documentation by multiple seller support members.

Any advice is welcome, thank you!

151 views
47 replies
Create and Manage Listings
Tags:ASIN, Detail page, Feature Offer, Listing hijack, Listings
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Seller_UuOSd6FYMOy51

Error Code 5995

I need help or escalation of my many cases for the error code 5995.

I have been told now by several seller support associates that Amazon has somehow generated another brand ID for my exact brand name which I have had since 2020. There are now 2 brand IDs connected to the same name and they have crossed the incorrect brand id with my private label ASIN which I have also had since 2020.

No one seems able to correct this and I am unable to change anything at all on my listing, including its price.

I have screenshots of the error message with URL as well as documentation by multiple seller support members.

Any advice is welcome, thank you!

Create and Manage Listings
Tags:ASIN, Detail page, Feature Offer, Listing hijack, Listings
00
151 views
47 replies
Reply
47 replies
user profile
Seller_UuOSd6FYMOy51
In reply to: Seller_UuOSd6FYMOy51's post

@Glenn_Amazon Can you help me with this? I've seen you reach out on other error code 5995 messages. Thank you!

00
user profile
Rose_Amazon
In reply to: Seller_UuOSd6FYMOy51's post

Hi @Snider_Solutions,

Thanks for the post. Can you share the case id that you opened with Seller Support.

Thanks in advance.

Rose_Amazon

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user profile
Seller_UuOSd6FYMOy51

Error Code 5995

I need help or escalation of my many cases for the error code 5995.

I have been told now by several seller support associates that Amazon has somehow generated another brand ID for my exact brand name which I have had since 2020. There are now 2 brand IDs connected to the same name and they have crossed the incorrect brand id with my private label ASIN which I have also had since 2020.

No one seems able to correct this and I am unable to change anything at all on my listing, including its price.

I have screenshots of the error message with URL as well as documentation by multiple seller support members.

Any advice is welcome, thank you!

151 views
47 replies
Create and Manage Listings
Tags:ASIN, Detail page, Feature Offer, Listing hijack, Listings
00
Reply
user profile
Seller_UuOSd6FYMOy51

Error Code 5995

I need help or escalation of my many cases for the error code 5995.

I have been told now by several seller support associates that Amazon has somehow generated another brand ID for my exact brand name which I have had since 2020. There are now 2 brand IDs connected to the same name and they have crossed the incorrect brand id with my private label ASIN which I have also had since 2020.

No one seems able to correct this and I am unable to change anything at all on my listing, including its price.

I have screenshots of the error message with URL as well as documentation by multiple seller support members.

Any advice is welcome, thank you!

Create and Manage Listings
Tags:ASIN, Detail page, Feature Offer, Listing hijack, Listings
00
151 views
47 replies
Reply
user profile

Error Code 5995

by Seller_UuOSd6FYMOy51

I need help or escalation of my many cases for the error code 5995.

I have been told now by several seller support associates that Amazon has somehow generated another brand ID for my exact brand name which I have had since 2020. There are now 2 brand IDs connected to the same name and they have crossed the incorrect brand id with my private label ASIN which I have also had since 2020.

No one seems able to correct this and I am unable to change anything at all on my listing, including its price.

I have screenshots of the error message with URL as well as documentation by multiple seller support members.

Any advice is welcome, thank you!

Create and Manage Listings
Tags:ASIN, Detail page, Feature Offer, Listing hijack, Listings
00
151 views
47 replies
Reply
47 replies
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Seller_UuOSd6FYMOy51
In reply to: Seller_UuOSd6FYMOy51's post

@Glenn_Amazon Can you help me with this? I've seen you reach out on other error code 5995 messages. Thank you!

00
user profile
Rose_Amazon
In reply to: Seller_UuOSd6FYMOy51's post

Hi @Snider_Solutions,

Thanks for the post. Can you share the case id that you opened with Seller Support.

Thanks in advance.

Rose_Amazon

00
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user profile
Seller_UuOSd6FYMOy51
In reply to: Seller_UuOSd6FYMOy51's post

@Glenn_Amazon Can you help me with this? I've seen you reach out on other error code 5995 messages. Thank you!

00
user profile
Seller_UuOSd6FYMOy51
In reply to: Seller_UuOSd6FYMOy51's post

@Glenn_Amazon Can you help me with this? I've seen you reach out on other error code 5995 messages. Thank you!

00
Reply
user profile
Rose_Amazon
In reply to: Seller_UuOSd6FYMOy51's post

Hi @Snider_Solutions,

Thanks for the post. Can you share the case id that you opened with Seller Support.

Thanks in advance.

Rose_Amazon

00
user profile
Rose_Amazon
In reply to: Seller_UuOSd6FYMOy51's post

Hi @Snider_Solutions,

Thanks for the post. Can you share the case id that you opened with Seller Support.

Thanks in advance.

Rose_Amazon

00
Reply
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