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Seller_W5pdKP5M66Tva

Customer Returns FBM

Hello Need Help, If A Customer Decides to return an item, giving the reason bought by mistake, is it OK to ask customer to ship it back to us by paying the shipping and if customer does not respond, can we contact Amazon Customer Service for help.

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Tags:Return shipment
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Seller_W5pdKP5M66Tva

Customer Returns FBM

Hello Need Help, If A Customer Decides to return an item, giving the reason bought by mistake, is it OK to ask customer to ship it back to us by paying the shipping and if customer does not respond, can we contact Amazon Customer Service for help.

Tags:Return shipment
00
45 views
3 replies
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3 replies
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Seller_LyYw7fQRKc5G7

When you agreed to sell on Amazon you agreed to the Amazon return ruleset.

I recommend reviewing them in Seller University or in Seller Help.

Amazon will charge you or the customer for the cost of the return depending on the reason the customer makes while creating the return through their order.

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Seller_4zBzdtgCyS9EI

you should not even be speaking to that customer at all. You simply approve the return, if it wasn't auto approved. Since the customer stated purchased by mistake, they will be charged for return shipping. You refund the rest.

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Veronica_Amazon

Hello @Seller_W5pdKP5M66Tva- As mentioned above, the reason code used suggests a "buyer-fault" return. These include things such as an accidental order or where there’s a better price available and as mentioned, the cost of return shipping is deducted from the refund. Adding a help page here for your review, which also links to a inclusive list of return reason codes.

Kindest regards,

Veronica_Amazon

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Seller_W5pdKP5M66Tva

Customer Returns FBM

Hello Need Help, If A Customer Decides to return an item, giving the reason bought by mistake, is it OK to ask customer to ship it back to us by paying the shipping and if customer does not respond, can we contact Amazon Customer Service for help.

45 views
3 replies
Tags:Return shipment
00
Reply
user profile
Seller_W5pdKP5M66Tva

Customer Returns FBM

Hello Need Help, If A Customer Decides to return an item, giving the reason bought by mistake, is it OK to ask customer to ship it back to us by paying the shipping and if customer does not respond, can we contact Amazon Customer Service for help.

Tags:Return shipment
00
45 views
3 replies
Reply
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Customer Returns FBM

by Seller_W5pdKP5M66Tva

Hello Need Help, If A Customer Decides to return an item, giving the reason bought by mistake, is it OK to ask customer to ship it back to us by paying the shipping and if customer does not respond, can we contact Amazon Customer Service for help.

Tags:Return shipment
00
45 views
3 replies
Reply
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Seller_LyYw7fQRKc5G7

When you agreed to sell on Amazon you agreed to the Amazon return ruleset.

I recommend reviewing them in Seller University or in Seller Help.

Amazon will charge you or the customer for the cost of the return depending on the reason the customer makes while creating the return through their order.

20
user profile
Seller_4zBzdtgCyS9EI

you should not even be speaking to that customer at all. You simply approve the return, if it wasn't auto approved. Since the customer stated purchased by mistake, they will be charged for return shipping. You refund the rest.

20
user profile
Veronica_Amazon

Hello @Seller_W5pdKP5M66Tva- As mentioned above, the reason code used suggests a "buyer-fault" return. These include things such as an accidental order or where there’s a better price available and as mentioned, the cost of return shipping is deducted from the refund. Adding a help page here for your review, which also links to a inclusive list of return reason codes.

Kindest regards,

Veronica_Amazon

00
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user profile
Seller_LyYw7fQRKc5G7

When you agreed to sell on Amazon you agreed to the Amazon return ruleset.

I recommend reviewing them in Seller University or in Seller Help.

Amazon will charge you or the customer for the cost of the return depending on the reason the customer makes while creating the return through their order.

20
user profile
Seller_LyYw7fQRKc5G7

When you agreed to sell on Amazon you agreed to the Amazon return ruleset.

I recommend reviewing them in Seller University or in Seller Help.

Amazon will charge you or the customer for the cost of the return depending on the reason the customer makes while creating the return through their order.

20
Reply
user profile
Seller_4zBzdtgCyS9EI

you should not even be speaking to that customer at all. You simply approve the return, if it wasn't auto approved. Since the customer stated purchased by mistake, they will be charged for return shipping. You refund the rest.

20
user profile
Seller_4zBzdtgCyS9EI

you should not even be speaking to that customer at all. You simply approve the return, if it wasn't auto approved. Since the customer stated purchased by mistake, they will be charged for return shipping. You refund the rest.

20
Reply
user profile
Veronica_Amazon

Hello @Seller_W5pdKP5M66Tva- As mentioned above, the reason code used suggests a "buyer-fault" return. These include things such as an accidental order or where there’s a better price available and as mentioned, the cost of return shipping is deducted from the refund. Adding a help page here for your review, which also links to a inclusive list of return reason codes.

Kindest regards,

Veronica_Amazon

00
user profile
Veronica_Amazon

Hello @Seller_W5pdKP5M66Tva- As mentioned above, the reason code used suggests a "buyer-fault" return. These include things such as an accidental order or where there’s a better price available and as mentioned, the cost of return shipping is deducted from the refund. Adding a help page here for your review, which also links to a inclusive list of return reason codes.

Kindest regards,

Veronica_Amazon

00
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