I sold an item on amazon FBM. Amazon broke the item while delivering. And I got a 1-star review stating that I'm selling broken items. And Amazon didn't bother to remove the rating. The only thing they did is remove the comment. How Is this fair? They told me to contact the buyer, but they aren't even opening their email. It was my first review, so this heavily impacts my sales. Amazon needs to take responsibility for breaking stuff in the shipping process!