Unable to upload/manage product documents anymore?
The "Manage Product Documents" page is missing. When I click it, it automatically drives me to a help page.
I followed the help page but found no product templates contain the "Compliance media language", and "Compliance media source location" attributes.
Unable to upload/manage product documents anymore?
The "Manage Product Documents" page is missing. When I click it, it automatically drives me to a help page.
I followed the help page but found no product templates contain the "Compliance media language", and "Compliance media source location" attributes.
15 replies
Seller_QZwcuLVnJogKS
Yes, I asked sales support and they don't have an available method.
Seller_PHusWtg9iiAll
Have you been able to find an alternative solution to get your product documents uploaded? I am running into the same issue.
Cooper_Amazon
Good Afternoon @Seller_E0V99w7BvfjWk, @Seller_QZwcuLVnJogKS, and @Seller_PHusWtg9iiAll, what type of documents are you trying to upload?
Are they compliance documents? If yes, if you receive a request from us for compliance documents, complete the following steps to submit the requested information:
- In Seller Central, select the Performance tab and choose Account Health.
- Under Manage your compliance in the bottom right corner, click Product Compliance Requests.
- To add compliance or appeal for a single product, click Add/Appeal Compliance. To add compliance or appeal for multiple products, select each product on the left hand side of the product and click Action Selected Products at the top of the product requirement table to make a selection about how you would like to submit documents and information.
- Provide compliance documents and information in the Provide Documents section, or provide appeal information and documents in the Appeal Request section.
- Click Submit for Approval to send your submission for review by Amazon.
Hopefully that helps answer your question but let me know if I am not on the right path. Hope everyone has a nice weekend.
Sincerely, Cooper_Amazon
Seller_Tf5XxlZ1nx331
i found the Compliance media section when edit the listing, i filled the url of the document in one cloud server and submited, but i don't know it works or not since it is never displayed on listing page.
