Amazon Section 3 Code of Conduct account linked
We see that Amazon deactivated our account in a related account that we did not use in the past.
What should we do in that situation if we only have one account? After all, we are aware that if someone has two accounts connected to the same laptop or WiFi, Amazon will suspend them in accordance with Section 3 of the Code of Conduct. However, we only have one account, named 1 and we've never used Ayoustore+llc before. Then, what should I do?
Here is the amazon suspension email
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account Ayoustores+llc which was enforced for violating one of our policies. As a result, you may no longer use the Store 1. Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, Store 1. please follow the below steps:
1. You must first reactivate the account associated with Ayoustores+llc by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, BeVo. by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – Ayoustores+llc ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting amazon. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Amazon Section 3 Code of Conduct account linked
We see that Amazon deactivated our account in a related account that we did not use in the past.
What should we do in that situation if we only have one account? After all, we are aware that if someone has two accounts connected to the same laptop or WiFi, Amazon will suspend them in accordance with Section 3 of the Code of Conduct. However, we only have one account, named 1 and we've never used Ayoustore+llc before. Then, what should I do?
Here is the amazon suspension email
Hello,
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account Ayoustores+llc which was enforced for violating one of our policies. As a result, you may no longer use the Store 1. Selling account to sell on Amazon.com.
How do I reactivate my account?
In order to reactivate this Selling account, Store 1. please follow the below steps:
1. You must first reactivate the account associated with Ayoustores+llc by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, BeVo. by using this link: . When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – Ayoustores+llc ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting amazon. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
1 reply
Troy_Amazon
Hi @Seller_sPSENjnlCkNen,
Thank you for your post and the performance notification you have provided. Based off this, I understand you are dealing with a deactivated account due to a related accounts issue.
In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated, and due to the shared information between the two accounts, your account has also been deactivated.
Please clarify you meaning when you say you haven't "used" the account. I understand the name of the account was given to you in the performance notification, but do you recognize this account outside of the message (such as a friend or coworker)? Are you saying you created the account but never actually did anything with it or something else?
You are going to need to create and submit a plan of action that details the results of your investigation, where, when, and what kind of information was shared between the two accounts, and how this contact will no longer take place in the future.
With this in mind, please consider the following:
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
While I highly recommend you submit this needed plan of action, it should be noted that if the Ayoustore+llc account gets reinstated, you may submit a secondary appeal to show the reinstatement to reactivate your account.
While going through this process, please feel free to continue the conversation here in the thread with any follow up questions or account updates you may have.
Regards,
Troy
