Received suspicious 1 star rating without review and user name
My product was performing very well with a 4.9-star rating from 13 reviews (including 11 Vine reviews). However, it suddenly dropped to a 4.2 rating after receiving a suspicious 1-star rating with **no written review and no customer name**.
I’ve raised multiple support cases, but none have been resolved. Instead, I’ve been advised to use the "Report" button—but when a rating comes without a review or visible profile, there’s **no option to report** it. I'm hitting a brick wall and don’t know where else to turn.
Has anyone faced a similar issue? How can I escalate this or get meaningful help from Amazon to investigate and resolve this?
Received suspicious 1 star rating without review and user name
My product was performing very well with a 4.9-star rating from 13 reviews (including 11 Vine reviews). However, it suddenly dropped to a 4.2 rating after receiving a suspicious 1-star rating with **no written review and no customer name**.
I’ve raised multiple support cases, but none have been resolved. Instead, I’ve been advised to use the "Report" button—but when a rating comes without a review or visible profile, there’s **no option to report** it. I'm hitting a brick wall and don’t know where else to turn.
Has anyone faced a similar issue? How can I escalate this or get meaningful help from Amazon to investigate and resolve this?
Cooper_Amazon
Good Morning @Seller_8SvQN3W9UjeZJ,
I have escalated the cases associated to the 1 star review left on your ASIN to our product review team. I cannot guarantee the product review will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation to see why the one star was left (if possible). The team should get back to us within the next few business days. I look forward to following up with you soon and hope you have a terrific rest of your Tuesday!
Sincerely, Cooper_Amazon
7 replies
Seller_rI7BZIczK8iAC
We ALL get bad ratings. You can do absolutely nothing about it. If it's organized by a competitor, the system will recognize it one day and remove the rating and suspend the seller. But that can take two years....
Don't create any cases, that just puts your account at risk.
Seller_8SvQN3W9UjeZJ
I have a strong feeling that this is a vindictive rating - I will not disclose too much detail here, but I can disclose this information to the relevant AMAZON.
Cooper_Amazon
Good Morning @Seller_8SvQN3W9UjeZJ,
I have escalated the cases associated to the 1 star review left on your ASIN to our product review team. I cannot guarantee the product review will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation to see why the one star was left (if possible). The team should get back to us within the next few business days. I look forward to following up with you soon and hope you have a terrific rest of your Tuesday!
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_8SvQN3W9UjeZJ,
Our internal team has reached out to you on CASE ID 17821165681 in regards the 1 star review left on your ASIN.
Feel free to follow along with CASE ID 17821165681 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
