Amazon relabeled my products wrong which caused discrepancies and reconcile isn't responding
Amazon relabeled my products wrong when they received my products. I had my correct label on all my products and don’t understand why they decided to relabel them. Tried reconcile, it’s been 4 months and they keep pushing off the process and gave me runaround saying they couldn’t verify ownership of the profits I sent in. I uploaded my original invoices and my record for my company and I keep getting this automatic response as they aren’t even real person. I need help! Case number: 16944179751
Amazon relabeled my products wrong which caused discrepancies and reconcile isn't responding
Amazon relabeled my products wrong when they received my products. I had my correct label on all my products and don’t understand why they decided to relabel them. Tried reconcile, it’s been 4 months and they keep pushing off the process and gave me runaround saying they couldn’t verify ownership of the profits I sent in. I uploaded my original invoices and my record for my company and I keep getting this automatic response as they aren’t even real person. I need help! Case number: 16944179751
2 replies
Danny_Amazon
Thank you for creating this post @Seller_O91t79VdzPKQA- I do see our team sent additional information through that case ID yesterday with further information on invoice and packing list requirements that you can take into account when filing a Shipment to Amazon claim.
Seller_Sram36TnVt73c
If the products all looked the same in a single mixed shipment, this can happen...they look at one item, scan it, then count the rest as that same item. They are NOT scanning each and every product like they are supposed to be doing--they are cutting corners.
When they make a mistake, they simply re-label your inventory to match THEIR mistake. That way YOUR metrics get dinged and theirs stay clean. You KNOW someone is doing something shady when Amazon is generously relabelling your products without charging a fee nor informing you it is happening...
Not 100% this is your situation, but here is a thread from years ago detailing how it happens:
