Missing or delayed payments - disbursement withhold
Hello, I haven't received any payment since Sep 23, 2023. During this period, there have been approximately 5 to 6 payment cycles. And I didn't receive any performance notice or email reminder about account security. I have confirmed that there is no violation in my account. I have opened Case ID# 14332115071 to inquire about this matter, but it has been transferred to another team without any response or explanation thus far.
I kindly request your assistance in resolving this issue and providing an update on the status of my payment. Any information or guidance you can provide would be greatly appreciated.
Missing or delayed payments - disbursement withhold
Hello, I haven't received any payment since Sep 23, 2023. During this period, there have been approximately 5 to 6 payment cycles. And I didn't receive any performance notice or email reminder about account security. I have confirmed that there is no violation in my account. I have opened Case ID# 14332115071 to inquire about this matter, but it has been transferred to another team without any response or explanation thus far.
I kindly request your assistance in resolving this issue and providing an update on the status of my payment. Any information or guidance you can provide would be greatly appreciated.
6 replies
Seller_gpxV9eE1nF6MW
@Quincy_Amazon @CR_Amazon @Jameson_Amazon
Micah_Amazon
Hello @Seller_gpxV9eE1nF6MW,
Thank you for reaching out. My apologies on the frustration this has caused. Do you have any open returns, chargebacks, or a-to-z claims, as they could be a large reason funds are held in account level reserves?
Thank you for posting the case ID number. I will review it and respond back shortly with next steps.
Cheers,
Micah
