Dear Amazon Team and Fellow Sellers,

We would like to bring attention to recent changes in Amazon’s removal policy, particularly the requirement for video evidence (before and after opening each unit) for claim eligibility. While we understand the need for better accuracy and control, the current process has become increasingly time-consuming and difficult to manage, especially for sellers handling high volumes.

We would like to respectfully request that Amazon consider the following suggestions to improve the process for everyone involved:

Surveillance-Based Monitoring of Removal Orders:

Amazon could implement internal surveillance at fulfillment centers to record the full removal process, capturing the product’s condition, LPN labels, and tracking details. This video evidence could then be accessed during claim investigations, improving transparency and removing the burden from sellers to provide footage—which is often not feasible.

Optional Investigation Fee:

If needed, Amazon may charge a reasonable fee to retrieve and review surveillance footage or removal data when investigating claims. This would ensure a faster and more reliable system, without relying on manual claims or subjective inspections.

Faster Resolution for Damaged Returns:

If an item is clearly received in damaged condition by Amazon (and this is already recorded), it would be more efficient if reimbursement could be processed immediately—rather than returning the product to the seller and requiring a new claim after 15 days.

Rejecting Incomplete Returns Upfront:

When customers return incomplete items—such as missing packaging or essential components—Amazon should reject those returns at intake, rather than accepting them and pushing the burden onto sellers to claim reimbursement later. We’ve seen cases where buyers returned only part of a product (e.g., the base of an electronic item), and Amazon still accepted it.

We believe these improvements would benefit all parties—sellers, customers, and Amazon—by making the removal and reimbursement process more transparent, efficient, and fair. Many sellers would even be open to covering reasonable fees for quicker resolution and better traceability.

We kindly request the Amazon team and moderators to escalate this feedback to the appropriate departments for review. Thank you for considering this suggestion, and we welcome input from other sellers who have faced similar challenges.

Regards,