FIX Return Policy FBA & FBM: No Refunds for Customer-Damaged or Defective Items
We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.
Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.
Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.
@Noor_Amazon_
@Adam_Amazon_
FIX Return Policy FBA & FBM: No Refunds for Customer-Damaged or Defective Items
We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.
Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.
Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.
@Noor_Amazon_
@Adam_Amazon_
18 replies
Seller_kA0zfJVXr1OX1
I completely agree. Return abuse is a serious issue that puts an unfair burden on sellers. Customers misusing the return policy by ordering, using, and returning products is not just unethical but also causes financial losses for businesses.
Amazon should implement stricter checks on returned items. If Amazon does not take strict action, buyers will continue to exploit the return policy, causing ongoing losses for sellers.
Moreover, FBA sellers should have the right to claim refunds for items damaged by customers. It's unreasonable for sellers to absorb these losses when they have no control over how a customer handles a product. Amazon must address this issue to maintain a balanced and fair marketplace.
Seller_l8X6V1rQ6ZnpB
100% disagree, If Amazon will do this its sales will come down more than 50%,. It loose a big chunk of customers, accordingly platform will loose its market share. dont think only seller benefit point of view
Seller_W1bnh8QyBz0zE
100% agreed. Amazon should place restrictions on products that are damaged by customers.
One of my items was damaged by a customer, and they received a full refund. This encourages careless usage, as customers know they’ll still get their money back even if they damage the item.In the end, it’s the seller who bears the loss.
Adam_Amazon_
Hello @Seller_YGzg6FcaOY8mb,
Thank you for your post and for the suggestion. We are aware of the issue and trying to find a solution as soon as possible.
Adam
Seller_cTAYNnHsFlXSe
This is very bad and happening alot not sure what guys are doing not checking returned items i received 4 returned items 2 of them were used 1 of them was used and broken and returned missing items and parts from the package and 1 was totally different item placed in my box.
