Dear Forum,

I need assistance regarding a missing shipment that has been under investigation for the past 70 days with no resolution. Despite multiple follow-ups, I have not received a clear update, nor have I been able to speak with the concerned team for an explanation.

I would appreciate any guidance on the best way to escalate this issue or the correct process to proceed with reimbursement. Has anyone faced a similar situation? What steps should I take next?

Case ID- 10755659202

Looking forward to your advice.