Multiple orders from same customer within one hour
Typically, customers purchase my product one unit at a time. However, today a customer placed three separate orders, each for two units of the same product. I've attempted to contact the customer to confirm this was intentional but reached only a voicemail, possibly in Spanish. I want to ensure customer satisfaction and avoid potential returns.
Has anyone experienced something similar? Any advice would be appreciated.
Multiple orders from same customer within one hour
Typically, customers purchase my product one unit at a time. However, today a customer placed three separate orders, each for two units of the same product. I've attempted to contact the customer to confirm this was intentional but reached only a voicemail, possibly in Spanish. I want to ensure customer satisfaction and avoid potential returns.
Has anyone experienced something similar? Any advice would be appreciated.
9 replies
Seller_OvL8C4BJWiuS9
You should not be calling a buyer; you need to use the messaging system. If you do not get a response, then you either ship it and cross your fingers or cancel it and take the metrics hit.
Seller_Hi7wbO2Kbo6bl
As explained above -- placing that call was a violation of policy.
Don't be unduly alarmed about the order. As a buyer, I've done the same thing myself. Order. Then think -- wait, this is a nice little flashlight, I think I'll get one for my friend too. And a bit later, think of someone else I know that would like it.
Seller_NE3UNsc0AIfut
I reached out to the buyer who confirmed that there was an error while making the purchases. Only the first order of two units was intended. At the customer's request, I handled the error by cancelling the two extra orders. Everything is now all set.
Thank you to everyone who reached out to help me. I appreciate your support and guidance.
