Valid Tracking Rate Dropping – "Parcel Next Day" vs "Expresspak Next Day"
Hi everyone,
I’m having an issue with my Valid Tracking Rate (VTR) on Amazon Seller Central, and I’m wondering if anyone else has experienced something similar.
I always upload valid tracking numbers from my carrier, and the tracking works fine when checked. However, despite that, my VTR keeps dropping. After some digging, I noticed that while I’m consistently selecting “Parcel Next Day” as the shipping service when dispatching orders, but some of the orders indicate “Expresspak Next Day” on the order details.
Could this mismatch between the selected shipping service and the one Amazon ends up recording be causing the VTR issue? Has anyone else run into this problem with these two service names?
I’d really appreciate it if anyone could share their experience or let me know how they resolved it. Thanks in advance!
Valid Tracking Rate Dropping – "Parcel Next Day" vs "Expresspak Next Day"
Hi everyone,
I’m having an issue with my Valid Tracking Rate (VTR) on Amazon Seller Central, and I’m wondering if anyone else has experienced something similar.
I always upload valid tracking numbers from my carrier, and the tracking works fine when checked. However, despite that, my VTR keeps dropping. After some digging, I noticed that while I’m consistently selecting “Parcel Next Day” as the shipping service when dispatching orders, but some of the orders indicate “Expresspak Next Day” on the order details.
Could this mismatch between the selected shipping service and the one Amazon ends up recording be causing the VTR issue? Has anyone else run into this problem with these two service names?
I’d really appreciate it if anyone could share their experience or let me know how they resolved it. Thanks in advance!
4 replies
Abella_AMZ
Hello @Seller_gEv1wCLlWibuA,
This is Abella, from Amazon to help you. From the above post I understand that you are concerned about Valid tracking rate.
Valid Tracking Rate (VTR) is the number of packages with valid tracking divided by the total packages that you shipped over the past 30 days. Tracking helps customers know the status of their orders and reduces the need for them to contact you when their orders are in transit.
If you are using one of Amazon's supported carriers to ship your items and experiencing difficulties or confusion regarding the selection of "Parcel Next Day" or "Expresspak Next Day" as your shipping service when dispatching orders, please don't hesitate to contact our seller support team.
You can reach them by clicking the help button located at the top right corner of your seller central page for additional assistance.
Additionally, we recommend performing a manual verification once you've updated the tracking information by visiting the carrier's website to ensure that the tracking details are being properly updated.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_gEv1wCLlWibuA
Hi again,
Since we disabled the Expresspak Next Day option for our orders, there have been only Parcel Next Day orders. We only receive Expresspak Next Day orders as the ones with invalid tracking information. Which shows that the VTR tracking system is sensitive to the Expresspak Next Day vs. Parcel Next Day options. This slight oversight has caused us to reach to a low VTR which is 54.21%. Customers can track their orders via DPD using the provided tracking numbers which shows that no customers are being misinformed. The confusion hopefully can be solved by Amazon's seller support. However, the only advice was to change the courier.
Note: We believe this issue stems from uploading tracking information via the "Upload Order Related Files" tool, where we have consistently entered "Parcel Next Day" as the delivery service. In contrast, manually entering tracking details—though time-consuming—seems to avoid this issue and may help maintain a healthy VTR.
We hope this insight is helpful to others who might be experiencing a similar problem. Unfortunately, the only guidance we received from Amazon Seller Support so far was to consider switching to a different courier, which doesn't directly address the root cause.
