Hijacked Listing by unknown brand
Another seller, TEAYIR, has managed to get their name on my listing as the seller for ASIN B01L26VUJA since I last restocked my inventory on December 17. I only discovered this when I tried to restock my inventory. I can neither view my listing nor restock inventory as long as it is listed under their name. I can show restock shipments for months, notices from Amazon to me about sales and restock reminders, I have the FBA shipment records as far back as they go, but I cannot restock because they are listed as the owner. I have been the owner of this listing since 2016 and this has not happened to me before, but just looking at the forums, this is happening all the time to other sellers. This is my only FBA item and whenever a sale is made, it is shipped from me and my company is listed on the listing as the shipper. I have filed 3 separate policy violations (Policy violation case numbers: 17073872631 17068952891 17057582401) and spoken with Amazon customer support, chatted, and emailed and no one will fix this. They just pass me on to some other complaint department. There is even a category for "listing hijack." If Amazon knows this is a very common problem, why is Amazon so slow to respond to fixing the accounts of all of us sellers who have hijacked listings?
Hijacked Listing by unknown brand
Another seller, TEAYIR, has managed to get their name on my listing as the seller for ASIN B01L26VUJA since I last restocked my inventory on December 17. I only discovered this when I tried to restock my inventory. I can neither view my listing nor restock inventory as long as it is listed under their name. I can show restock shipments for months, notices from Amazon to me about sales and restock reminders, I have the FBA shipment records as far back as they go, but I cannot restock because they are listed as the owner. I have been the owner of this listing since 2016 and this has not happened to me before, but just looking at the forums, this is happening all the time to other sellers. This is my only FBA item and whenever a sale is made, it is shipped from me and my company is listed on the listing as the shipper. I have filed 3 separate policy violations (Policy violation case numbers: 17073872631 17068952891 17057582401) and spoken with Amazon customer support, chatted, and emailed and no one will fix this. They just pass me on to some other complaint department. There is even a category for "listing hijack." If Amazon knows this is a very common problem, why is Amazon so slow to respond to fixing the accounts of all of us sellers who have hijacked listings?
31 replies
Seller_hROIuTpr0T5aV
I am requesting help from Amazon support to resolve this issue. Could someone please respond?
Manny_Amazon
Hello @Seller_hROIuTpr0T5aV,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Seller_H5FdLj7PlGAgs
Hello, I am experiencing the exact same issue with the same hijack seller, TEAYIR... I have spent so much of my time trying to get this corrected, but no one with seller support has been helpful. Lots of empty promises. How can I fix this? I have a registered brand with the USPTO (attached screenshot). I have been trying since 2023 to get my brand registered but it keeps getting denied with no explanation for rejection. Please, any help would be greatly appreciated.
-DalRoc
Seller_xouAbPXPlUfbu
SAME !!
How does a listing in Handmade even get hijacked?? I just found one of my listings hijacked by an apparent Chinese seller - YAOFANG - and I now have to PROVE I am the maker.
If I hadn't needed to update the inventory level on this I would have never known. Why isn't there some type of alert that this information is being changed??
How was it able to get changed in the first place is what I want to know.
If I have to jump through hoops to prove ownership (seems like it would be simple enough to look at the creation date and who created it) how did they manage this??
Seller_xouAbPXPlUfbu
I am aware of all the points you mentioned ( I have been on AMazon since 2014 and also started out on the marketplace side - there was no HM back then).
I disagree with a few points.
They are not "integrating" HM with the marketplace side as many falsely belive but rather ADDING the listings into the main catalog tree in addition to HM (which is still a standalone category). So not a bad thing, just an increased visibility thing.
On the ASIN subject, yes someone can list on an ASIN if - and presumably only IF they have the EXACT SAME ITEM. So for mass produced, yes they can because there is a unique product identifier that they can use to prove it is the same item. With HM of course they can't.
So that begs the question, just HOW is this happening??
