Sending to RYY2, address is 1250 Cassville White Rd in White, GA 30183, White Rd is not in Atlanta, GA 30325
My package sent to RYY2 with the Atlanta, GA, 30325 address took 10 days to arrive at the designated fulfillment center. Tracking shows that it went to several stops before reaching Atlanta, GA per the ship label, then it went to Acworth, GA, then back to Atlanta, GA, then finally to White, GA. It took 10 days to reach White, GA. I currently have a package that took 14 days going to RYY2 and it's not in White, GA yet. It's in Cartersville, GA. When I called UPS to check why UPS took so long to deliver the package I was told that the address using 1250 Cassville White Rd, Atlanta, GA 30325 is INCORRECT. If you even do a Google search on the address, 1250 Cassvile White Road is in White, GA, not in Atlanta, GA. It's especially important to note that UPS told me that the address using Atlanta, GA 3025 is incorrect. I believe that Amazon needs to correct this.
Sending to RYY2, address is 1250 Cassville White Rd in White, GA 30183, White Rd is not in Atlanta, GA 30325
My package sent to RYY2 with the Atlanta, GA, 30325 address took 10 days to arrive at the designated fulfillment center. Tracking shows that it went to several stops before reaching Atlanta, GA per the ship label, then it went to Acworth, GA, then back to Atlanta, GA, then finally to White, GA. It took 10 days to reach White, GA. I currently have a package that took 14 days going to RYY2 and it's not in White, GA yet. It's in Cartersville, GA. When I called UPS to check why UPS took so long to deliver the package I was told that the address using 1250 Cassville White Rd, Atlanta, GA 30325 is INCORRECT. If you even do a Google search on the address, 1250 Cassvile White Road is in White, GA, not in Atlanta, GA. It's especially important to note that UPS told me that the address using Atlanta, GA 3025 is incorrect. I believe that Amazon needs to correct this.
1 reply
Bryce_Amazon
Greetings @Seller_7McDWTcfgPqUq, happy to jump in here with additional information.
An alternate address is required if you use UPS to ship small parcels to certain fulfillment centers. Due to limitations in their network operations, UPS can’t process large shipment volumes with labels addressed to the physical address of fulfillment centers listed on this page. To mitigate the issue, we’ve partnered with UPS to re-route freight by addressing shipments to a nearby, alternate UPS facility.
If you use a partnered carrier and print labels in Seller Central, we’ll automatically generate shipping labels with the correct, alternate address.
If you arrange your own shipping with UPS, you must print labels with the alternate address. You can continue to use the physical address for the listed fulfillment centers when shipping with other carriers.
If you're shipping to RYY2, the alternate address is: 1250 Cassville White Road, Atlanta, GA 30325 - based on your post it looks like this is the address you used.
Let me know if you're still having issues!
