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Seller_6G6QSvlx4t3fP

You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account

"You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account"

My Payoneer account is fully verified but I still can't assign Payoneer bank account to receive funds from Amazon. I'm getting this message. How to solve it?

1.2K views
13 replies
Account Setup
Tags:Bank account, Payments
11
Reply
user profile
Seller_6G6QSvlx4t3fP

You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account

"You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account"

My Payoneer account is fully verified but I still can't assign Payoneer bank account to receive funds from Amazon. I'm getting this message. How to solve it?

Account Setup
Tags:Bank account, Payments
11
1.2K views
13 replies
Reply
13 replies
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_6G6QSvlx4t3fP's post

Yes. That's a known issue and there are countless threads. Type in the search bar on top "Payoneer" and read these.

10
user profile
Seller_RhdbLYBpzig4e
In reply to: Seller_6G6QSvlx4t3fP's post

Amazon x Payoneer will cause issues. No idea why, other than Payoneer being viewed as a multi-national option. This may be why Amazon and or Payoneer seems to be held to "higher" standards than the "BIG 4 banks", when it comes to disbursements. Best of luck!

10
user profile
Micah_Amazon
In reply to: Seller_6G6QSvlx4t3fP's post

Hello @Seller_6G6QSvlx4t3fP,

Thank you for reaching out. In this situation, I recommend that you reach out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

Thanks,

Micah

11
user profile
Seller_0kbnS626zEvxI
In reply to: Seller_6G6QSvlx4t3fP's post

Hello how are you? Nice to greet you.

I am having the same problem, it won't let me activate my Payonner receiving account so that it fulfills the role of deposit method.

Could you solve it?

Greetings

10
Follow this discussion to be notified of new activity
user profile
Seller_6G6QSvlx4t3fP

You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account

"You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account"

My Payoneer account is fully verified but I still can't assign Payoneer bank account to receive funds from Amazon. I'm getting this message. How to solve it?

1.2K views
13 replies
Account Setup
Tags:Bank account, Payments
11
Reply
user profile
Seller_6G6QSvlx4t3fP

You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account

"You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account"

My Payoneer account is fully verified but I still can't assign Payoneer bank account to receive funds from Amazon. I'm getting this message. How to solve it?

Account Setup
Tags:Bank account, Payments
11
1.2K views
13 replies
Reply
user profile

You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account

by Seller_6G6QSvlx4t3fP

"You are not eligible for receiving disbursements due to pending Know Your Customer (KYC) action at your payment service provider on your bank account"

My Payoneer account is fully verified but I still can't assign Payoneer bank account to receive funds from Amazon. I'm getting this message. How to solve it?

Account Setup
Tags:Bank account, Payments
11
1.2K views
13 replies
Reply
13 replies
13 replies
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user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_6G6QSvlx4t3fP's post

Yes. That's a known issue and there are countless threads. Type in the search bar on top "Payoneer" and read these.

10
user profile
Seller_RhdbLYBpzig4e
In reply to: Seller_6G6QSvlx4t3fP's post

Amazon x Payoneer will cause issues. No idea why, other than Payoneer being viewed as a multi-national option. This may be why Amazon and or Payoneer seems to be held to "higher" standards than the "BIG 4 banks", when it comes to disbursements. Best of luck!

10
user profile
Micah_Amazon
In reply to: Seller_6G6QSvlx4t3fP's post

Hello @Seller_6G6QSvlx4t3fP,

Thank you for reaching out. In this situation, I recommend that you reach out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

Thanks,

Micah

11
user profile
Seller_0kbnS626zEvxI
In reply to: Seller_6G6QSvlx4t3fP's post

Hello how are you? Nice to greet you.

I am having the same problem, it won't let me activate my Payonner receiving account so that it fulfills the role of deposit method.

Could you solve it?

Greetings

10
Follow this discussion to be notified of new activity
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_6G6QSvlx4t3fP's post

Yes. That's a known issue and there are countless threads. Type in the search bar on top "Payoneer" and read these.

10
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_6G6QSvlx4t3fP's post

Yes. That's a known issue and there are countless threads. Type in the search bar on top "Payoneer" and read these.

10
Reply
user profile
Seller_RhdbLYBpzig4e
In reply to: Seller_6G6QSvlx4t3fP's post

Amazon x Payoneer will cause issues. No idea why, other than Payoneer being viewed as a multi-national option. This may be why Amazon and or Payoneer seems to be held to "higher" standards than the "BIG 4 banks", when it comes to disbursements. Best of luck!

10
user profile
Seller_RhdbLYBpzig4e
In reply to: Seller_6G6QSvlx4t3fP's post

Amazon x Payoneer will cause issues. No idea why, other than Payoneer being viewed as a multi-national option. This may be why Amazon and or Payoneer seems to be held to "higher" standards than the "BIG 4 banks", when it comes to disbursements. Best of luck!

10
Reply
user profile
Micah_Amazon
In reply to: Seller_6G6QSvlx4t3fP's post

Hello @Seller_6G6QSvlx4t3fP,

Thank you for reaching out. In this situation, I recommend that you reach out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

Thanks,

Micah

11
user profile
Micah_Amazon
In reply to: Seller_6G6QSvlx4t3fP's post

Hello @Seller_6G6QSvlx4t3fP,

Thank you for reaching out. In this situation, I recommend that you reach out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

Thanks,

Micah

11
Reply
user profile
Seller_EkbLZUYSpmJEy
In reply to: Seller_6G6QSvlx4t3fP's post

user profile
Micah_Amazon
View post

@Micah_Amazon ... reference links to sellercentral.amazon.dev creates confusion as the sellers can not access through this domain link.

@Seller_6G6QSvlx4t3fP ... to reach the link provided from @Micah_Amazon, replace the .dev with .com and remove the www

https://sellercentral.amazon.com/help/hub/reference/GY8JTVAWBPQT2XFC

10
user profile
Seller_EkbLZUYSpmJEy
In reply to: Seller_6G6QSvlx4t3fP's post

user profile
Micah_Amazon
View post

@Micah_Amazon ... reference links to sellercentral.amazon.dev creates confusion as the sellers can not access through this domain link.

@Seller_6G6QSvlx4t3fP ... to reach the link provided from @Micah_Amazon, replace the .dev with .com and remove the www

https://sellercentral.amazon.com/help/hub/reference/GY8JTVAWBPQT2XFC

10
Reply
user profile
Seller_0kbnS626zEvxI
In reply to: Seller_6G6QSvlx4t3fP's post

Hello how are you? Nice to greet you.

I am having the same problem, it won't let me activate my Payonner receiving account so that it fulfills the role of deposit method.

Could you solve it?

Greetings

10
user profile
Seller_0kbnS626zEvxI
In reply to: Seller_6G6QSvlx4t3fP's post

Hello how are you? Nice to greet you.

I am having the same problem, it won't let me activate my Payonner receiving account so that it fulfills the role of deposit method.

Could you solve it?

Greetings

10
Reply
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