Irrelevant customer review
Good day, everyone !
Hope someone had the same experience and can help with a word of advice.
Customer has left the review on the product page (negative one and rated 1 star), but not regarding the product itself but about the FBA issues.
He stated that only one item had been delivered instead of two. My products are fulfilled by Amazon.
I've messaged few times to Amazon support with no success. Also have reported the issue on the comments page with no result. Would love to hear any piece of advice from you.
7 replies
Adam_Amazon_
Hello @Seller_v9TNPp2xeghRP,
Thank you for posting on the Forums. I would recommend you to report the review. To report abuse, click Show review details on the Customer Reviews page, which will take you to the review on the customer-facing detail page. Click the Report button and then click Submit in the pop-up a confirmation box. For more information visit Customer Reviews.
Kindly keep us posted how it goes!
Regards,
Adam
Seller_IOkoD5v9ONkXa
This has not happened with us, but we understand Amazon will strikethrough the Review as per the link "https://sellercentral.amazon.ae/help/hub/reference/G20231", see extract below:
"Amazon will strike-through feedback in the following cases:
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
Irrelevant customer review
Good day, everyone !
Hope someone had the same experience and can help with a word of advice.
Customer has left the review on the product page (negative one and rated 1 star), but not regarding the product itself but about the FBA issues.
He stated that only one item had been delivered instead of two. My products are fulfilled by Amazon.
I've messaged few times to Amazon support with no success. Also have reported the issue on the comments page with no result. Would love to hear any piece of advice from you.
Irrelevant customer review
Good day, everyone !
Hope someone had the same experience and can help with a word of advice.
Customer has left the review on the product page (negative one and rated 1 star), but not regarding the product itself but about the FBA issues.
He stated that only one item had been delivered instead of two. My products are fulfilled by Amazon.
I've messaged few times to Amazon support with no success. Also have reported the issue on the comments page with no result. Would love to hear any piece of advice from you.
7 replies
7 replies
Adam_Amazon_
Hello @Seller_v9TNPp2xeghRP,
Thank you for posting on the Forums. I would recommend you to report the review. To report abuse, click Show review details on the Customer Reviews page, which will take you to the review on the customer-facing detail page. Click the Report button and then click Submit in the pop-up a confirmation box. For more information visit Customer Reviews.
Kindly keep us posted how it goes!
Regards,
Adam
Seller_IOkoD5v9ONkXa
This has not happened with us, but we understand Amazon will strikethrough the Review as per the link "https://sellercentral.amazon.ae/help/hub/reference/G20231", see extract below:
"Amazon will strike-through feedback in the following cases:
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
Adam_Amazon_
Hello @Seller_v9TNPp2xeghRP,
Thank you for posting on the Forums. I would recommend you to report the review. To report abuse, click Show review details on the Customer Reviews page, which will take you to the review on the customer-facing detail page. Click the Report button and then click Submit in the pop-up a confirmation box. For more information visit Customer Reviews.
Kindly keep us posted how it goes!
Regards,
Adam
Adam_Amazon_
Hello @Seller_v9TNPp2xeghRP,
Thank you for posting on the Forums. I would recommend you to report the review. To report abuse, click Show review details on the Customer Reviews page, which will take you to the review on the customer-facing detail page. Click the Report button and then click Submit in the pop-up a confirmation box. For more information visit Customer Reviews.
Kindly keep us posted how it goes!
Regards,
Adam
Seller_IOkoD5v9ONkXa
This has not happened with us, but we understand Amazon will strikethrough the Review as per the link "https://sellercentral.amazon.ae/help/hub/reference/G20231", see extract below:
"Amazon will strike-through feedback in the following cases:
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
Seller_IOkoD5v9ONkXa
This has not happened with us, but we understand Amazon will strikethrough the Review as per the link "https://sellercentral.amazon.ae/help/hub/reference/G20231", see extract below:
"Amazon will strike-through feedback in the following cases:
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
