1.ORDER

Order No:405-3719927-2611566

Product Amount: AED 1487.00

Request Date: April 26, 2025

The customer said the product was defective.

The customer was contacted. They asked what the defect was.

The customer said there were bubbles on the glass of the product and sent a visual. (taksila1) As you can see, the customer did not remove the protective film of the product. We told them that they had to remove it. OK, they accepted it, but the box was defective.

They sent a visual (taksila1) Although there was no problem with the packaging,

we offered him a 40% partial refund for customer satisfaction.

He said to do 70%. We delivered it on time. There is no problem with the product (the customer also accepts it in his messages). We gave the customer a free return label.

We asked him to send the product. but the customer threatened us with very bad words. (You can see the whole process in the message screenshots.

A-z complained about us on 26.04.2025.

A-z made a full refund to the customer on 26.04.25.

(A-z email screenshot attached. taksila1)

A-z did not receive our defense. did not give us the right to appeal.

closed all our appeal options.

ORDER 2

Order ID: 403-9052878-1718722

Product Amount: AED 2008.00

Request date: May 10, 2025

UPS express 1Z5EY7350495955714

We delivered to the Dubai address provided by our customer with UPS express on time and without any problems.

We have a UPS delivery document. (ANNEX maram1-2)

The customer CREATED 4 RETURNS for the same product and then made a COMPLAINT.

1- They said the product was defective, we gave them a return label.

They did not send the product. They complained to A-Z. They rejected it to A-Z.(ANNEX maram1-2)

2- They said the wrong product was delivered.

They gave them a return label. They did not send the product.

They complained to A-Z. He rejected a-z. (ANNEX maram1-2)

3- He said the product arrived late. We provided proof of delivery.

He complained to A-Z. He rejected a-z (ANNEX maram1-2)

4- He said the product did not arrive. We provided proof of delivery.

First he rejected a-z. Then after 3 months he accepted the customer's request to a-z. He refunded the customer. (ANNEX maram1-2)

A-z did not receive our defense again. He refunded the customer in full.

In the screenshot of the message with the customer,

the customer wrote that the product had arrived and requested a return label. We have already provided a return label. (screenshots attached)

THE CUSTOMER HAS BAD INTENT, we have determined that these two orders belong to the same person from different

accounts.

This shows that the A to Z team is not doing their job properly and is issuing automatic refunds without

reviewing the details. This system fails to protect sellers and allows customers to take advantage of this.

It victimizes the seller.

Sellers who sell in the international expensive watch category, be careful. This thief can victimize you as well as us.

In this process,

I have seen that Amazon's A to Z Team does not protect sellers,

instead, they take our money unfairly and blindly trust customer claims.

I know I am not alone in this and I hope more sellers will raise awareness about this issue. Amazon’s A-Z policy ignores sellers’ efforts and provides unfair refunds.

We need to bring this to attention and demand more equitable solutions from Amazon.

I hope Amazon will address this issue more equitably in the future.

AMAZON TEAM PLEASE DON'T ALLOW THIS PLEASE Best Regards