Hello Amazon Seller Support,
We noticed that a cancellation charge has been deducted for an Easy Ship order that was automatically cancelled.
The order was packed and ready for pickup within the required timeline. However, the Amazon Easy Ship driver did not arrive to collect the package before the cancellation deadline. The cancellation occurred due to a pickup failure on Amazon's side, not due to any action or delay from our side.
We also received a notification regarding ongoing Easy Ship pickup delays, stating that affected orders and related impacts would be waived.
Therefore, we request a review of this case and the reversal/refund of the cancellation charge that was deducted from our account.
Please confirm when the charge has been removed and that this cancellation will not affect our performance metrics or Account Health.
Thank you.