How to Remove Amazon Public Holidays
SOS!! Can anybody help please because Seller Support cannot help :-(
Firstly - Eid Mubarak to everyone celebrating!
Our store (FBM fulfillment) will remain open and functional during the Eid break - we are not going anywhere. Unfortunately though, Amazon Eid Public Holidays have been set for 5th to 9th June (even longer than government announcement for private sector). I have been begging Seller Support to remove these holiday settings, as already since 2nd June, our products are tagged for 10th June delivery!!! Sadly Seller Support can only copy paste a UK setting that allows sellers to remove these Amazon set Public Holidays. Technically, these settings are not available for my UAE account (ie: Mark the checkbox next to the holiday and set it as operational day). For me, there is no check box to mark. I am not able to select the Amazon Public Holiday and change it in any way.
4 times Seller Support gave me the exact same "solution", and 4x I re-opened the case and told them its not working. Not all I get is Radio-Silence from them.
Anyone else suffering the same issue?? Did you manage to resolve it? Please tell me how.
@Noor_Amazon_ @Adam_Amazon_ - CASE NUMBER 11167724422
Please please please help resolve before its too late!
How to Remove Amazon Public Holidays
SOS!! Can anybody help please because Seller Support cannot help :-(
Firstly - Eid Mubarak to everyone celebrating!
Our store (FBM fulfillment) will remain open and functional during the Eid break - we are not going anywhere. Unfortunately though, Amazon Eid Public Holidays have been set for 5th to 9th June (even longer than government announcement for private sector). I have been begging Seller Support to remove these holiday settings, as already since 2nd June, our products are tagged for 10th June delivery!!! Sadly Seller Support can only copy paste a UK setting that allows sellers to remove these Amazon set Public Holidays. Technically, these settings are not available for my UAE account (ie: Mark the checkbox next to the holiday and set it as operational day). For me, there is no check box to mark. I am not able to select the Amazon Public Holiday and change it in any way.
4 times Seller Support gave me the exact same "solution", and 4x I re-opened the case and told them its not working. Not all I get is Radio-Silence from them.
Anyone else suffering the same issue?? Did you manage to resolve it? Please tell me how.
@Noor_Amazon_ @Adam_Amazon_ - CASE NUMBER 11167724422
Please please please help resolve before its too late!
5 replies
Seller_o4ftfrArynqte
So after 3 days of begging Seller Support to support me - still no resolution. The best response so far is: we are researching the issue! Amazing!
My only option - I have removed all planned advertising for Eid on Amazon (as Amazon cannot remove their set public holiday period) and transferred my ad and coupon budget to other marketplaces in the UAE where I can actually generate sales over this weekend. Loss for Amazon customers and loss for Amazon commissions. Sad sad sad and disappointed.
Noor_Amazon_
Hi @Seller_o4ftfrArynqte,
I checked the case 11167724422 and indeed I see that it's been escalated internally already. I let you know once I receive an update.
Regards,
Noor
