ON time delivery with SSA
Hi everyone,
case ID 16476100971
I wanted to share an issue we're facing with Amazon's SSA (Shipping Setting Automation) tool and see if anyone else has experienced similar problems. Recently, after enabling SSA, our On-Time Delivery Rate (OTDR) dropped to 79.31%. When I downloaded the report, it showed that all metrics like confirmation date, carrier scan, and promised ship date were met. However, our OTDR seems to be suffering because the actual delivery date occasionally falls just a few hours later on the same day as the promised delivery date.
In our case, these slight delays have been enough to cause a significant drop in our OTDR score, which is frustrating given that the shipments still arrive within a reasonable timeframe. To mitigate this, we're considering removing SSA. I've used Amazon's SSA tool before and, unfortunately, it hasn't been the most reliable, often underperforming in ways that impact our metrics.
My question is: Why are we, as sellers, forced to use a tool that can impact our metrics due to such minor delays, which are often beyond our control? Has anyone else dealt with similar issues when using SSA, and are there any tips to avoid these penalties? I'd appreciate any insights or advice from those who've managed to navigate this effectively.
Thanks in advance for your help!
ON time delivery with SSA
Hi everyone,
case ID 16476100971
I wanted to share an issue we're facing with Amazon's SSA (Shipping Setting Automation) tool and see if anyone else has experienced similar problems. Recently, after enabling SSA, our On-Time Delivery Rate (OTDR) dropped to 79.31%. When I downloaded the report, it showed that all metrics like confirmation date, carrier scan, and promised ship date were met. However, our OTDR seems to be suffering because the actual delivery date occasionally falls just a few hours later on the same day as the promised delivery date.
In our case, these slight delays have been enough to cause a significant drop in our OTDR score, which is frustrating given that the shipments still arrive within a reasonable timeframe. To mitigate this, we're considering removing SSA. I've used Amazon's SSA tool before and, unfortunately, it hasn't been the most reliable, often underperforming in ways that impact our metrics.
My question is: Why are we, as sellers, forced to use a tool that can impact our metrics due to such minor delays, which are often beyond our control? Has anyone else dealt with similar issues when using SSA, and are there any tips to avoid these penalties? I'd appreciate any insights or advice from those who've managed to navigate this effectively.
Thanks in advance for your help!
6 replies
Atlas_Amazon
Hello @Seller_cj6hBEhGp508L
case ID 16476100971
Thank you for the information provided regarding the issues you have seen with your on-time delivery rate. I did review the case and confirmed that your information has been transferred to another team for a more in-depth review. At this time, there does not appear to be updates available, but we will continue to monitor the review and case information closely for one.
We ask that you continue to refer to this thread with any updates that you may receive during this time so we may continue to provide guidance.
Best,
Atlas
Seller_oDXVaydIpi3Hi
Because like all abusive relationships, only one part is accountable for every bad thing and the other party gets every good benefit.
Seller_kARZ2itTTksYY
Because we, as third-party sellers, are just slaves of Amazon. Amazon does not want to give us any freedom, but wants to control everything of ours and takes all the benefits of our hard work, until we leave Amazon.
Seller_Zw8LsZUQSH440
Yes, we have the same problem. On the last report we have 2 orders that were delivered on the promised day but a few hours later than what Amazon promised. This is absurd. As long as the order is delivered on the day promised it should be seen as on time.
Seller_oobMPbhRqlUwf
Are you looking at GMT time or PDT time on OTD report? I noticed the GMT shows one day earlier than the PDT time. The OTD is based off PDT.
