We, as sellers on Amazon, are suffering significantly due to the increasingly abusive return behavior by some customers. The fear of returns haunts most—if not all—sellers on the platform.

We fully respect Amazon's return policy and are not against returns in general. However, we are facing a troubling trend: products are often returned in used, dirty, damaged, or otherwise unacceptable conditions—despite their high cost to us as sellers.

Why are returned items not being inspected by delivery agents before being collected from customers? According to Amazon’s own return policy, customers are required to return products in their original packaging and in a condition suitable for resale.

While we continue to honor the buyer's right to return, it is becoming clear that some customers are intentionally using products and then returning them, which causes significant financial loss.

Moreover, when we submit SAFE-T claims, they are often rejected or approved with minimal compensation that doesn't even cover the product cost.

We urge Amazon to take stronger measures to ensure returned products are inspected and accepted only if they meet the return policy conditions. Returned items should be in a condition suitable for resale.

Please address this issue urgently for the sake of fairness and sustainability of sellers on the platform.