Missing Shipment send to FBA
Dear Sellers,
I recently encountered an issue with a shipment sent to the FBA warehouse. Initially, I created a shipment and later canceled it. However, the courier still arrived and informed me that the shipment was registered in their system. Despite explaining that I had canceled it, they insisted it was still active in their records. Consequently, I handed over the package, and it was delivered to the Amazon FBA warehouse.
Unfortunately, I cannot find any record of this shipment in my seller account. I tried to submit a SAFE-T CLAIMS but that order ID is not eligible.
I kindly request assistance in locating this shipment
Missing Shipment send to FBA
Dear Sellers,
I recently encountered an issue with a shipment sent to the FBA warehouse. Initially, I created a shipment and later canceled it. However, the courier still arrived and informed me that the shipment was registered in their system. Despite explaining that I had canceled it, they insisted it was still active in their records. Consequently, I handed over the package, and it was delivered to the Amazon FBA warehouse.
Unfortunately, I cannot find any record of this shipment in my seller account. I tried to submit a SAFE-T CLAIMS but that order ID is not eligible.
I kindly request assistance in locating this shipment
0 replies
Adam_Amazon_
Hello @Seller_jEha4VbvJdkD8,
Thank you for your post. So you cancelled the shipment but you still handed it to the courier? How do you know that it was delivered to warehouse? Did the courier informed you ? or you received an email?
Adam
