Wake up Amazon! Easy Ship is ruining your reputation
honestly, easy ship is the worst logistics i've ever seen in my life
always be late to pick up, sometimes after 1 day, sometimes after 3 days, sometimes even don't come, which causes the users cancelation. yes, we don't need to pay cancelation fee, we don't lose money, but we lose our customers
when easy ship lost our stuff, we raised a reimbursement, luckily it's approved, but the funny thing is we still pay easy ship a shipment fee!!! excuse me? what? why we still pay them? in order to thank their effort to lose our stuff?
all the easy ship guys are rude. coz they're not amazon's employees, amazon has no control and no management on them. they know you have no where to complain them, and amazon never deduct their salaries even they didn't do their job
amazon, plz wake up and open your eyes, your outsourcing partner is ruining your reputation. all the easy ship did is NOT aligning with amazon's value and vision at all. the customers are always the first, but imagine what they'll feel when they wait for a product arriving patiently, but eventually get nothing except a refund due to the delivery issue. they will not lose money, but they will lose trust, both on you and on us!
Wake up Amazon! Easy Ship is ruining your reputation
honestly, easy ship is the worst logistics i've ever seen in my life
always be late to pick up, sometimes after 1 day, sometimes after 3 days, sometimes even don't come, which causes the users cancelation. yes, we don't need to pay cancelation fee, we don't lose money, but we lose our customers
when easy ship lost our stuff, we raised a reimbursement, luckily it's approved, but the funny thing is we still pay easy ship a shipment fee!!! excuse me? what? why we still pay them? in order to thank their effort to lose our stuff?
all the easy ship guys are rude. coz they're not amazon's employees, amazon has no control and no management on them. they know you have no where to complain them, and amazon never deduct their salaries even they didn't do their job
amazon, plz wake up and open your eyes, your outsourcing partner is ruining your reputation. all the easy ship did is NOT aligning with amazon's value and vision at all. the customers are always the first, but imagine what they'll feel when they wait for a product arriving patiently, but eventually get nothing except a refund due to the delivery issue. they will not lose money, but they will lose trust, both on you and on us!
18 replies
Noor_Amazon_
Hi @Seller_N7thKsA0te5QU,
I understand you've faced challenges related to EasyShip. If you have a specific Case that's currently pending, please share its ID so I can check further. If not, I appreciate your feedback and insights.
Regards,
Noor
Seller_obX2LQhEo20OQ
they must share driver contact number so that we can contact them directly drivers keep changing and when i contact them they say they are in some other area we have to chase them . And mostly they don’t pick which result in late shipment.amazon should assign a task to the driver until the task is not finished amazon should not pay to the drivers if the seller dont show the driver must be at seller location to report to amazon if driver don’t show seller should report to amazon they should create a manifestation or something to be keep things accurate thanks
Seller_bDVVHGj7L7Per
who says Amazon doesn't charge cancellation fee?
Seller_bDVVHGj7L7Per
It is seller responsibility to ship the item, if you have a regular courier you should have his number and if you feel the pickup time on any given day is lapsed and courier didnt call or came you should immediately contact the courier and ask if he is not coming who is assigned to pickup in worst scenario go and do the drop off...
back and forth communication is futile.
You are responsible for your Account health show seriousness.
Seller_WxhISkYVuOarS
I hear your frustration.
3 orders cancelled last week because no delivery driver arrived. Absolutely appalling by Amazon Easy Ship. My other couriers arrive within 15 minutes sometimes!
All you get in the system, is "fill out the form" - 4 days later after filling out the form at the end of each day, the order gets cancelled. Absolutely infuriating.
Due to the damage this does to my brands reputation I have made all of my products inactive until someone takes this issue seriously and fixes it. Might never sell on Amazon again. Hopefully this move gets them to do something.
Seller_80PKBXd87Ueo6
sorry but amazon always perfect and picking always on time , i don't know why you have this issue i also work this amazon pick my order on the perfect time
Seller_tePhkSTHcdnXd
No easyship Amazon is best shipping service in UAE
Seller_pAmMQQoTB4Ule
I’ve learned that being friendly with the driver really helps — it makes it less likely they’ll forget your shipment. So far, my driver has never missed any of my orders. Lucky me!
Noor_Amazon_
Hello @Seller_obX2LQhEo20OQ@Seller_bDVVHGj7L7Per@Seller_WxhISkYVuOarS@Seller_80PKBXd87Ueo6 @Seller_tePhkSTHcdnXd @Seller_pAmMQQoTB4Ule @Seller_uomtQrEmoxbi9
Thank you for taking the time to share your feedback. Please continue to fill this form whenever you face an issue related to EasyShip pickup, and the teams in charge will be able to look for further insights.
If you have a case regarding EasyShip that's not related to pickup, please share the order ID and a brief of the incident so I can check further.
Regards,
Noor
