Request for Review of Rejected Claim – Case ID: 19053-59529-7829439
Dear Fellow Sellers
We raised a safety claim under Claim ID 9053-59529-7829439 since we received an empty box all the items had been stolen by the customer. Despite submitting pictures of the received item, our claim was unfortunately rejected. We would like to understand. How can sellers prove such cases when clear evidence has already been provided?Why is the entire responsibility placed on the seller while Amazon does not take accountability for checking whether returned items are intact or not? When customers return empty boxes, sellers bear 100% of the loss, which feels extremely unfair. This practice unintentionally encourages dishonest customers to cheat sellers, as they know Amazon does not verify the returns thoroughly clarify how Amazon protects sellers from such fraudulent practices. Looking forward to your support to your responses
Reagrds
Paro Oud
Request for Review of Rejected Claim – Case ID: 19053-59529-7829439
Dear Fellow Sellers
We raised a safety claim under Claim ID 9053-59529-7829439 since we received an empty box all the items had been stolen by the customer. Despite submitting pictures of the received item, our claim was unfortunately rejected. We would like to understand. How can sellers prove such cases when clear evidence has already been provided?Why is the entire responsibility placed on the seller while Amazon does not take accountability for checking whether returned items are intact or not? When customers return empty boxes, sellers bear 100% of the loss, which feels extremely unfair. This practice unintentionally encourages dishonest customers to cheat sellers, as they know Amazon does not verify the returns thoroughly clarify how Amazon protects sellers from such fraudulent practices. Looking forward to your support to your responses
Reagrds
Paro Oud
2 replies
Noor_Amazon_
Hi @Seller_Vcf10LnTQUc0F,
Can you please share the Order ID related to this claim?
Regards,
Noor
Seller_AVwr7syIpHkq4
I understand what you’re saying, we’ve been facing the exact same issue for years. The Amazon courier often does not properly check the returned items. Many dishonest customers take advantage of this and cheat accordingly. We encounter similar cases once or twice every month.
Despite our efforts to document every order with photos and recorded videos before shipping, Safe-T Claims consistently reject our claims. They do not believe our evidence, and we end up bearing 100% of the loss. Unfortunately, this will likely never end as it is part of Amazon’s return policy, where the customer always comes first at the seller’s expense.
