Big Shipment Lost in Italy - TRN3 Fulfillment Center in Alessandria
We have lost a big part of the shipment 3500 units out of 4320 units shipped in the fulfillment center in Alessandria. Considering the average selling price of 35 euros, we lost 122k euros worth of goods there. We have the POD on which Amazon FC associate signed, and we have the proof of ownership - as we are the brand owners and manufacturers. Opened a case with the seller support ID 11129773052 and they told us that they simply did not receive the units.
That is unacceptable. We work with trusted partners and providers to deliver goods to the Amazon FCs and we have a good proof of delivery. Any help/suggestions? Is there anyone from the moderator team to take care of the issue and escalate it?
Big Shipment Lost in Italy - TRN3 Fulfillment Center in Alessandria
We have lost a big part of the shipment 3500 units out of 4320 units shipped in the fulfillment center in Alessandria. Considering the average selling price of 35 euros, we lost 122k euros worth of goods there. We have the POD on which Amazon FC associate signed, and we have the proof of ownership - as we are the brand owners and manufacturers. Opened a case with the seller support ID 11129773052 and they told us that they simply did not receive the units.
That is unacceptable. We work with trusted partners and providers to deliver goods to the Amazon FCs and we have a good proof of delivery. Any help/suggestions? Is there anyone from the moderator team to take care of the issue and escalate it?
3 replies
Seller_lgbotCgDRvFJV
@Michelle_Amazon @Danny_Amazon @LeviDylan_Amazon @CR_Amazon @Jim_Amazon @Danika_Amazon @Stevie_Amazon @Troy_Amazon @Glenn_Amazon @Quincy_Amazon @TaylorR_Amazon @Jameson_Amazon @Rose_Amazon @Steve_Amazon @Dougal_Amazon @Blake_Amazon @Tatiana_Amazon @Roberto_Amazon
Seller_lgbotCgDRvFJV
anyone? @Michelle_Amazon@Steve_Amazon@Roberto_Amazon@Dougal_Amazon@Glenn_Amazon
Nano_Amazon
Hello @Seller_lgbotCgDRvFJV
Thanks for reaching out to Amazon Forums.
For cases involving missing inventory at Italian FCs, I recommend posting in the Italian Seller Forums where local moderators can better assist and escalate your case. They have direct access to the Italian FC teams and can investigate this substantial inventory discrepancy more effectively.
Please include your case ID 11129773052 when posting there.
Best,
Nano
