FIX Return Policy FBA & FBM: No Refunds for Customer-Damaged or Defective Items
We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.
Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.
Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.
@Noor_Amazon_
@Adam_Amazon_
FIX Return Policy FBA & FBM: No Refunds for Customer-Damaged or Defective Items
We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.
Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.
Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.
@Noor_Amazon_
@Adam_Amazon_
14 replies
Seller_IOkoD5v9ONkXa
100% Agreed. Fake & Abusive customers need to be made accountable. But I doubt Amazon will ever do this, as Amazon makes profit at the expense of the Sellers, and there are many Sellers signing up daily so there is no dearth of Sellers ready to risk on Amazon.
Seller_RuRXHTEXsKQS9
They won't do that.
My friend I had a customer who literally ordered 2 Brand new monitors, took them in gave me his old monitors one of them was drilled and the other one had electrical fault. and took my new units.
you know how much Amazon compensate me? 0.00AED and I still have those 2 units as a souvenir!!
Seller_o4ftfrArynqte
100% Agree with you. Our items luckily are low-value - however it is still extremely frustrating when customers break or use items and then return them. Amazon automatically issues a refund when the item is picked up from the customer without checking anything. Also - Customers should not be refunded the Shipping fees on returns. Shipping is a service, and the service was executed, so there cannot be a refund on a service that was provided.
Just my 2 cents...
Seller_sqm0ihweItcFY
what about large items FF and shipped by the seller, those items cost big money to ship, then if the buyer decided to return the item for reason other than damaged item, it will be a great loss for the sellers.
i suggest to exempt such large items like tables and other furniture items from the return condition, as the buyer should read and understand the specs and dimensions of the item he or she is buying prior to placing an order.
Seller_H5UK8yShrIdW6
post.100 agree
We also request for it and I loss 81 usd in one day of being hunt like It
Seller_3CJEqN1UF69Du
100% Agreed to you,also shipping fees should not be refunded on returns!
Seller_kA0zfJVXr1OX1
I completely agree. Return abuse is a serious issue that puts an unfair burden on sellers. Customers misusing the return policy by ordering, using, and returning products is not just unethical but also causes financial losses for businesses.
Amazon should implement stricter checks on returned items. If Amazon does not take strict action, buyers will continue to exploit the return policy, causing ongoing losses for sellers.
Moreover, FBA sellers should have the right to claim refunds for items damaged by customers. It's unreasonable for sellers to absorb these losses when they have no control over how a customer handles a product. Amazon must address this issue to maintain a balanced and fair marketplace.
FIX Return Policy FBA & FBM: No Refunds for Customer-Damaged or Defective Items
We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.
Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.
Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.
@Noor_Amazon_
@Adam_Amazon_
FIX Return Policy FBA & FBM: No Refunds for Customer-Damaged or Defective Items
We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.
Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.
Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.
@Noor_Amazon_
@Adam_Amazon_
FIX Return Policy FBA & FBM: No Refunds for Customer-Damaged or Defective Items
We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.
Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.
Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.
@Noor_Amazon_
@Adam_Amazon_
14 replies
14 replies
Seller_IOkoD5v9ONkXa
100% Agreed. Fake & Abusive customers need to be made accountable. But I doubt Amazon will ever do this, as Amazon makes profit at the expense of the Sellers, and there are many Sellers signing up daily so there is no dearth of Sellers ready to risk on Amazon.
Seller_RuRXHTEXsKQS9
They won't do that.
My friend I had a customer who literally ordered 2 Brand new monitors, took them in gave me his old monitors one of them was drilled and the other one had electrical fault. and took my new units.
you know how much Amazon compensate me? 0.00AED and I still have those 2 units as a souvenir!!
Seller_o4ftfrArynqte
100% Agree with you. Our items luckily are low-value - however it is still extremely frustrating when customers break or use items and then return them. Amazon automatically issues a refund when the item is picked up from the customer without checking anything. Also - Customers should not be refunded the Shipping fees on returns. Shipping is a service, and the service was executed, so there cannot be a refund on a service that was provided.
Just my 2 cents...
Seller_sqm0ihweItcFY
what about large items FF and shipped by the seller, those items cost big money to ship, then if the buyer decided to return the item for reason other than damaged item, it will be a great loss for the sellers.
i suggest to exempt such large items like tables and other furniture items from the return condition, as the buyer should read and understand the specs and dimensions of the item he or she is buying prior to placing an order.
Seller_H5UK8yShrIdW6
post.100 agree
We also request for it and I loss 81 usd in one day of being hunt like It
Seller_3CJEqN1UF69Du
100% Agreed to you,also shipping fees should not be refunded on returns!
Seller_kA0zfJVXr1OX1
I completely agree. Return abuse is a serious issue that puts an unfair burden on sellers. Customers misusing the return policy by ordering, using, and returning products is not just unethical but also causes financial losses for businesses.
Amazon should implement stricter checks on returned items. If Amazon does not take strict action, buyers will continue to exploit the return policy, causing ongoing losses for sellers.
Moreover, FBA sellers should have the right to claim refunds for items damaged by customers. It's unreasonable for sellers to absorb these losses when they have no control over how a customer handles a product. Amazon must address this issue to maintain a balanced and fair marketplace.
Seller_IOkoD5v9ONkXa
100% Agreed. Fake & Abusive customers need to be made accountable. But I doubt Amazon will ever do this, as Amazon makes profit at the expense of the Sellers, and there are many Sellers signing up daily so there is no dearth of Sellers ready to risk on Amazon.
Seller_IOkoD5v9ONkXa
100% Agreed. Fake & Abusive customers need to be made accountable. But I doubt Amazon will ever do this, as Amazon makes profit at the expense of the Sellers, and there are many Sellers signing up daily so there is no dearth of Sellers ready to risk on Amazon.
Seller_RuRXHTEXsKQS9
They won't do that.
My friend I had a customer who literally ordered 2 Brand new monitors, took them in gave me his old monitors one of them was drilled and the other one had electrical fault. and took my new units.
you know how much Amazon compensate me? 0.00AED and I still have those 2 units as a souvenir!!
Seller_RuRXHTEXsKQS9
They won't do that.
My friend I had a customer who literally ordered 2 Brand new monitors, took them in gave me his old monitors one of them was drilled and the other one had electrical fault. and took my new units.
you know how much Amazon compensate me? 0.00AED and I still have those 2 units as a souvenir!!
Seller_o4ftfrArynqte
100% Agree with you. Our items luckily are low-value - however it is still extremely frustrating when customers break or use items and then return them. Amazon automatically issues a refund when the item is picked up from the customer without checking anything. Also - Customers should not be refunded the Shipping fees on returns. Shipping is a service, and the service was executed, so there cannot be a refund on a service that was provided.
Just my 2 cents...
Seller_o4ftfrArynqte
100% Agree with you. Our items luckily are low-value - however it is still extremely frustrating when customers break or use items and then return them. Amazon automatically issues a refund when the item is picked up from the customer without checking anything. Also - Customers should not be refunded the Shipping fees on returns. Shipping is a service, and the service was executed, so there cannot be a refund on a service that was provided.
Just my 2 cents...
Seller_sqm0ihweItcFY
what about large items FF and shipped by the seller, those items cost big money to ship, then if the buyer decided to return the item for reason other than damaged item, it will be a great loss for the sellers.
i suggest to exempt such large items like tables and other furniture items from the return condition, as the buyer should read and understand the specs and dimensions of the item he or she is buying prior to placing an order.
Seller_sqm0ihweItcFY
what about large items FF and shipped by the seller, those items cost big money to ship, then if the buyer decided to return the item for reason other than damaged item, it will be a great loss for the sellers.
i suggest to exempt such large items like tables and other furniture items from the return condition, as the buyer should read and understand the specs and dimensions of the item he or she is buying prior to placing an order.
Seller_H5UK8yShrIdW6
post.100 agree
We also request for it and I loss 81 usd in one day of being hunt like It
Seller_H5UK8yShrIdW6
post.100 agree
We also request for it and I loss 81 usd in one day of being hunt like It
Seller_3CJEqN1UF69Du
100% Agreed to you,also shipping fees should not be refunded on returns!
Seller_3CJEqN1UF69Du
100% Agreed to you,also shipping fees should not be refunded on returns!
Seller_kA0zfJVXr1OX1
I completely agree. Return abuse is a serious issue that puts an unfair burden on sellers. Customers misusing the return policy by ordering, using, and returning products is not just unethical but also causes financial losses for businesses.
Amazon should implement stricter checks on returned items. If Amazon does not take strict action, buyers will continue to exploit the return policy, causing ongoing losses for sellers.
Moreover, FBA sellers should have the right to claim refunds for items damaged by customers. It's unreasonable for sellers to absorb these losses when they have no control over how a customer handles a product. Amazon must address this issue to maintain a balanced and fair marketplace.
Seller_kA0zfJVXr1OX1
I completely agree. Return abuse is a serious issue that puts an unfair burden on sellers. Customers misusing the return policy by ordering, using, and returning products is not just unethical but also causes financial losses for businesses.
Amazon should implement stricter checks on returned items. If Amazon does not take strict action, buyers will continue to exploit the return policy, causing ongoing losses for sellers.
Moreover, FBA sellers should have the right to claim refunds for items damaged by customers. It's unreasonable for sellers to absorb these losses when they have no control over how a customer handles a product. Amazon must address this issue to maintain a balanced and fair marketplace.
