SAFE-T Claim Denials and returns not received
I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware. its been more than 55days still we didn't received the unit back to us we tried to File Safe T Claim But there is no relevant responds also. SAFE-T Claim they are not checking properly. keep denying not a solution and because of that seller will lost the product and money in the case a buyer opened and used the product, then returned it simply stating, “I didn’t like it.” Amazon approved the return This policy feels extremely unfair. As sellers and business partners with Amazon, our interests and investments should be protected. However, we requested the safe T claim team we need one final return attempt. but we didn't got reply from the claim team and that's lead to close our request automatically Repeatedly denying our request without offering any solution feels unreasonable and the This lack of communication and resolution is extremely disappointing and reflects a concerning level of unprofessionalism. We’re simply looking for a reasonable resolution. We follow the rules, ship quality products, and do our best to provide great service. But we feel completely unprotected when customers abuse the system and Amazon leaves us to absorb the cost.
Order ID: 171-8327352-0274737
Safe T claim ID : 42713-05519-3982466
RMA : DbMzTlxbRRMA
SAFE-T Claim Denials and returns not received
I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware. its been more than 55days still we didn't received the unit back to us we tried to File Safe T Claim But there is no relevant responds also. SAFE-T Claim they are not checking properly. keep denying not a solution and because of that seller will lost the product and money in the case a buyer opened and used the product, then returned it simply stating, “I didn’t like it.” Amazon approved the return This policy feels extremely unfair. As sellers and business partners with Amazon, our interests and investments should be protected. However, we requested the safe T claim team we need one final return attempt. but we didn't got reply from the claim team and that's lead to close our request automatically Repeatedly denying our request without offering any solution feels unreasonable and the This lack of communication and resolution is extremely disappointing and reflects a concerning level of unprofessionalism. We’re simply looking for a reasonable resolution. We follow the rules, ship quality products, and do our best to provide great service. But we feel completely unprotected when customers abuse the system and Amazon leaves us to absorb the cost.
Order ID: 171-8327352-0274737
Safe T claim ID : 42713-05519-3982466
RMA : DbMzTlxbRRMA
20 replies
Noor_Amazon_
Hi @Seller_FCGTRcraW7idV,
I understand your situation, yet there are many insights that I see regarding this. As a Seller on Amazon, there are policies and regulations you've agreed on and one of them is SAFE-T claim. To understand further details regarding the topic, please checkout the Help page SAFE-T policy
As per the claim's investigation, a delivery attempt has been made. If you haven't received the product, please appeal by providing a proof showing the delivery tracking results.
Regards,
Noor
Seller_K6t4lD9R9QiPR
Totally agree with you.
I'm also facing the same issue as a buyer.
Filed a claim and submitted all required proofs multiple times, yet it was denied instantly.
It’s frustrating when policies aren’t fairly applied.
We need better support and timely resolutions.
Amazon must take responsibility and review claims properly.
Hope they improve the SAFE-T claim process soon.
Noor_Amazon_
Hi @Seller_CbhsSkP1pi300@Seller_QO2KuytJ9w0BY@Seller_K6t4lD9R9QiPR,
In order to be able to provide help, it's important to clarify thatSAFE-T policies are among the rest of policies each Seller is subjected to on Amazon. If you have a specific inquiry, please provide the following information so I can check further:
- Order ID
- SAFE-T Claim ID
Regards,
Noor
Seller_057qHZdqCarDE
We face the same issue. Amazon claims return attempt is made without any proof and denies safe T claim automatically. Also, refuses to attempt delivery again. Where are these merchandise routed to then? Sellers certainly did not agree to a policy stating this explicitly isn't it? Therefore, where is this practice stemming from must be explained by Amazon.
Seller_Stev17degyxM2
I am also facing the same issue and it is so frustating. They are just repeating the same thing that i refused the delivery even i did not recieve any calls nor a message regarding the delivery
Order id : 408-2575879-8893922
claim id : 19671-70306-1902703
Seller_YMz1Br0J60z6V
I am facing the similar issue. I highly doubt some of delivery persons have teamed up in Qexpress company and they are marking high value shipments as unable to deliver.
And they must be selling in after market.
I am ready to file a legal case against Qexpress if anyone of you wants to share legal court expenses let me know lets together take this matter.
