Children's jewelry compliance for our adult necklace
Hello
we are selling necklaces for adults but suddenly amazon flagged our products as children jewelry. I opened a case ID 16699874531 but it is rejected. all of our products' name are specifically indicated as "for women" and "for adult", there is choking hazard warning in all products descriptions, there are all under women department and age range description is adult. all of our products are advertised on adult women neck. all of our business is based on these adult necklaces and now it is gone. can you please help me? they ask test reports but according to specifications necklace must brake under 15lb force but our products are strong and it will not pass this test
Children's jewelry compliance for our adult necklace
Hello
we are selling necklaces for adults but suddenly amazon flagged our products as children jewelry. I opened a case ID 16699874531 but it is rejected. all of our products' name are specifically indicated as "for women" and "for adult", there is choking hazard warning in all products descriptions, there are all under women department and age range description is adult. all of our products are advertised on adult women neck. all of our business is based on these adult necklaces and now it is gone. can you please help me? they ask test reports but according to specifications necklace must brake under 15lb force but our products are strong and it will not pass this test
1 reply
Emet_Amazon
Hello @Seller_U3tipbjkxz0oY,
Thank you for posting your concerns with your complacence request.
I do see that you received a follow up message on the case, they advised they specific keywords were in the listing:
- [NOT SUITABLE FOR CHILDREN UNDER THREE YEAR OLD ]
Although it seems it is implied as as warning, this also can imply that it's suitable for children 4+ which would require this testing. You will need to confirm your listing has been updated, or provide the requested testing documentation to verify compliance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
