Account Status Healthy but Deactivated - video verification Cleared
Hello,
I successfully completed the video identity verification for my Amazon.ae seller account, and on 5 February 2026 I received confirmation from Amazon that my account has been reactivated after review.
The confirmation email stated that my identity verification was successful and that my available funds will be disbursed on the next settlement date. In Account Health, my status shows Healthy, and there are no active violations.
However, my linked marketplaces in other regions (including Amazon.com, Amazon.ca, and Amazon.com.mx) are still showing as deactivated, even though the verification has already been completed and approved in Amazon.ae.
What should i do now :(
Thank you for your time and assistance.
Kind regards,
Farooq Raza
Account Status Healthy but Deactivated - video verification Cleared
Hello,
I successfully completed the video identity verification for my Amazon.ae seller account, and on 5 February 2026 I received confirmation from Amazon that my account has been reactivated after review.
The confirmation email stated that my identity verification was successful and that my available funds will be disbursed on the next settlement date. In Account Health, my status shows Healthy, and there are no active violations.
However, my linked marketplaces in other regions (including Amazon.com, Amazon.ca, and Amazon.com.mx) are still showing as deactivated, even though the verification has already been completed and approved in Amazon.ae.
What should i do now :(
Thank you for your time and assistance.
Kind regards,
Farooq Raza
2 replies
Jimmy_Amazon
Hello Fraza_LLC,
This is Jimmy from amazon. I am here to assist you with your concern. I understand how important it is to have clarity on your account reactivation and fund disbursement, especially after successfully completing the video identity verification process.
Understanding Your Current Situation
It's great to hear that you successfully completed the video identity verification for your Amazon.ae account and received confirmation on February 5, 2026, that your available funds will be disbursed on the next settlement date.
However, I understand your concern about the linked marketplaces (Amazon.com, Amazon.ca, and Amazon.com.mx) still showing as deactivated despite the successful verification on Amazon.ae.
Next Steps for Linked Marketplaces
Each Amazon marketplace operates independently, and account status in one region may not automatically update across all linked marketplaces. Here's what you should do:
- Check each marketplace individually - Log into Seller Central for each affected marketplace (US, CA, MX) to review if there are any pending verification requirements or notifications specific to those stores.
- Please verify the status of your UAE store and confirm whether it is linked to any of your other regional stores (US, CA, or MX).If your UAE store is connected to another marketplace that is currently deactivated, you will need to reactivate that primary store first before submitting an appeal to reactivate your UAE store.
Regarding Your Available Funds
As mentioned in your confirmation email, your available funds will be disbursed on the next settlement date. Since your UAE account shows Healthy and reactivated, the disbursement should proceed according to the normal settlement schedule. If you have concerns about the timing, you can also raise this with the Payments team through Seller Support.
Important Reminder
Keep monitoring your Account Health dashboard across all marketplaces and respond promptly to any notifications or requests for additional information.
I appreciate you sharing this update with the community, and I hope this guidance helps you move forward. Please feel free to post any updates or additional questions as you work through this process.
Best regards,
Jimmy
Seller_YmZ9128TeA7N5
My account is healthy and product is active until one and half month but I m not getting any order what could be the problem ?
