How can I get help?
I have been connected to two different Account Support Specialists and I wasn't able to understand either one of them. Their accents are so terrible that I can understand about 10% of what they are saying. Is there a way to speak to a US based person?
How can I get help?
I have been connected to two different Account Support Specialists and I wasn't able to understand either one of them. Their accents are so terrible that I can understand about 10% of what they are saying. Is there a way to speak to a US based person?
2 replies
Seller_OvL8C4BJWiuS9
Have you tried creating a case? Sometimes it's easier to choose the email option or chat if available.
April_Amazon
Hello @Seller_Kx19mR4COFJQc,
Amazon is a Global company, and we try and provide Account Health Support 24 X 7 whenever possible. Sometimes this means your call may be answered outside the US. See: Account health support FAQ
I realize it can be frustrating if you have a communication concern.
@Seller_OvL8C4BJWiuS9does offer a great suggestion above.
You do not mention the reason you were reaching out in the first place. If you provide some details about how I might be able to assist with your account, I would be happy to help.
If you choose to let me assist, please include case ID's, ASIN's, if necessary and any performance notifications that would allow me some insight into your concern at the time.
We can answer questions or concerns and, in many cases, guide you with additional documentation or help pages for future reference.
I look forward to your response. Thank you for reaching out on the forums.
April
