deactivation
Hello Sellers,
We are dealing with a deactivation and are looking for advice from anyone who may have experienced something similar.
Here is the timeline of what happened:
Recently: We received a standard "Additional approval requirements for [a brand] products" notification . The email specifically stated, "This action does not impact your account health."
Shortly after, our account was fully deactivated under Section 3 for suspected inauthenticity, referencing the same couple of ASINs.
We submitted an appeal with invoices from our supplier for those ASINs.
Today, we received a rejection. The rejection stated our submission was insufficient because: "It does not include the specified items listed at the end of this message."
Here is the main problem: The list at the end of the email now includes not only the original ASINs but also several new ASINs that were never mentioned before. The total is now a larger list of ASINs.
We want to emphasize that we have never had any violations, customer complaints, returns, or authenticity issues related to ANY of these products. Our Account Health was clean before this event.
Our questions for the community are:
Has anyone else experienced this chain of events? Where a simple brand "approval" (gating) request escalates into a full account deactivation for "inauthenticity"?
Has anyone had Amazon reject their submission and add new ASINs to the requirement list that were not in the original violation?
How did you resolve this? Do we now have to provide perfect invoices for all the ASINs on the new list at once?
We would be extremely grateful for any help or shared experiences. Thank you.
deactivation
Hello Sellers,
We are dealing with a deactivation and are looking for advice from anyone who may have experienced something similar.
Here is the timeline of what happened:
Recently: We received a standard "Additional approval requirements for [a brand] products" notification . The email specifically stated, "This action does not impact your account health."
Shortly after, our account was fully deactivated under Section 3 for suspected inauthenticity, referencing the same couple of ASINs.
We submitted an appeal with invoices from our supplier for those ASINs.
Today, we received a rejection. The rejection stated our submission was insufficient because: "It does not include the specified items listed at the end of this message."
Here is the main problem: The list at the end of the email now includes not only the original ASINs but also several new ASINs that were never mentioned before. The total is now a larger list of ASINs.
We want to emphasize that we have never had any violations, customer complaints, returns, or authenticity issues related to ANY of these products. Our Account Health was clean before this event.
Our questions for the community are:
Has anyone else experienced this chain of events? Where a simple brand "approval" (gating) request escalates into a full account deactivation for "inauthenticity"?
Has anyone had Amazon reject their submission and add new ASINs to the requirement list that were not in the original violation?
How did you resolve this? Do we now have to provide perfect invoices for all the ASINs on the new list at once?
We would be extremely grateful for any help or shared experiences. Thank you.
5 replies
Seller_aa6W8tDHz6Elm
We’re facing the same problem — our account was deactivated even after sending all the required documents, and Amazon still hasn’t released our funds. It’s really unfair after all the hard work and investment we’ve put in.
You’re not alone, and I hope both our cases get resolved soon.
Seller_G5OWP4b7IhSdP
After my Amazon account was deactivated, I struggled for weeks trying to meet Amazon’s invoice requirements with no success. I was almost ready to walk away when I found a specialist, contacting him at +1 (873) 773-5967. He knew exactly how to handle the appeal process. My account was eventually reinstated, and the relief was huge. If you’re stuck in the same situation, professional help is worth considering.
Jimmy_Amazon
Hello Wixez,
This is Jimmy from amazon. I am here to assist you with your concern. I understand how frustrating it must be to see additional ASINs added to your appeal requirements, especially when your Account Health was previously in good standing.
Understanding the Situation
Based on your post, it appears that your initial appeal was rejected because it didn't include documentation for all the ASINs listed in the rejection notification. When Amazon reviews appeals for authenticity concerns, the investigation may identify additional related products that require verification, which is why you're now seeing an expanded list of ASINs.
What You Need to Do Next
To move forward with your appeal, you'll need to submit invoices for all the ASINs mentioned in your most recent performance notification. Here's what your documentation should include:
- Invoices from your supplier showing purchase of the products in question
- Documents must be dated within the last 365 days (or 180 days for certain categories)
- Invoices should clearly show: supplier name and contact information, your business name, product names/descriptions, quantities purchased, and purchase dates
- Documents must be authentic, unaltered, and match your registered business information
Important Reminders
- Ensure all documents are clear, legible, and in an accepted format (PDF, PNG, or GIF)
- The supplier information on your invoices must be verifiable
- Your business name on the invoices should match your registered Seller Central account information
Next Steps
- Gather invoices for all ASINs listed in your latest notification
- Review each document to ensure it meets the requirements above
- Submit your appeal through the Account Health page in Seller Central by clicking "Reactivate your account"
I understand this process can feel overwhelming, but providing complete documentation for all listed ASINs in a single submission will help expedite the review of your appeal. The forums community and I are here to support you through this process.
Thank you @AL_SAFIR, Noor_Trading_L_L_C for sharing your concern about account deactivation and funds and extending support to our selling partner.
Please feel free to share any updates or additional questions as you work through your appeal.
Regards,
Jimmy
