my orders never Picked up !
hi did any one face issues with order Pick up ! , i lost two orders due to easy ship - courier never show up - contact ed me to pick up the order - after i raised so many complains it ends up with NOTHING ! i m not sure what amazon support team doing
amzon charged me every order - and im claiming two cases for now due to this UNRESOLVED issue
my orders never Picked up !
hi did any one face issues with order Pick up ! , i lost two orders due to easy ship - courier never show up - contact ed me to pick up the order - after i raised so many complains it ends up with NOTHING ! i m not sure what amazon support team doing
amzon charged me every order - and im claiming two cases for now due to this UNRESOLVED issue
6 replies
Seller_CIh4kx3Cbxy2S
404-1450315-6918728. Case ID , 11141092292
404-7525316-9683551
both order never picked up and canceled
Seller_WTQyQbjEYiPVa
U should have used third party service as amazon courier is unrelaible and non existant support
Seller_o4ftfrArynqte
My suggestion is the following:
1. Get the mobile number of your delivery pick up guy next time he comes around.
2. Set your own cut off time - so if your orders are not picked up by 7pm - call your easy ship driver. Make sure he is coming to pick up.
3. If he doesn't answer you, or tells you he is not coming, then log a case with seller support (this is your back up so your account health is not affected). But more important, go to the Amazon warehouse and drop off your orders yourself - especially if they are high value or many orders and you don't want to risk cancellation.
Sadly - we always need to have a Plan B and a Plan C with Easy Ship, because they remain the most unreliable courier service in all of UAE. I think they don't understand that as sellers we are actually paying them for the service!
Seller_annBdKUbRh5lx
Yes same issue happed with us,
We were trying to schedule slot but slot was not available, order canceled and amazon charged us Order Cancellation fee.
