Hi,

We are selling in Dubai and recently started for KSA and we were new to that platform since its all by flex to KSA and one fine day i got to notice that some customers refunded from my statement and when i see i didn't get those returns back to my warehouse and i contacted UAE seller support and they say to contact KSA seller support back and forth so far no resolution and at last i filed Safe T claim in hope to get some claim for these losses because those are five high value laptops. So first they refused saying that these are extend 60 days period for some orders and only for one order they said it will take 7 days after denied that also without provide any details. And the inventory showing delivered to their AUH1 warehouse from KSA which i asked them to deliver to me i don't want refund just return me my inventory and no resolution from seller support. So Finally we stopped our KSA store since we lost more money on it. Nobody try to even help. We are small seller started a year ago and face such losses and nobody shows empathy. Disheartning.