Hello Amazon Team and Fellow Sellers,

I am reaching out here because I have a critical technical issue with the KYC / Identity Verification process

on my Amazon.ae seller account, and standard Seller Support has not been able to resolve it.

THE PROBLEM:

The KYC / Identity Verification page inside my Seller Central account is broken. When I try to access the

verification page to submit my identity documents, the page does not load. Instead, I experience the

following:

- The page redirects me to the 'Get Help' page instead of the verification form

WHAT I HAVE ALREADY TRIED:

1. Cleared all browser cookies and cache for sellercentral.amazon.ae

2. Used incognito / private browsing mode

3. Tried Google Chrome, Mozilla Firefox, and Microsoft Edge

4. Accessed via Settings > Account Info > Identity Information

5. Checked Performance > Performance Notifications for an alternative link

6. Tried on a different device (desktop and mobile)

7

. Opened a Seller Support case — Case ID: 13220620572

None of these steps have resolved the issue.

IMPORTANT — THIS IS A TECHNICAL ISSUE, NOT A DOCUMENT ISSUE:

I have ALL my verification documents ready to submit:

- Business registration / trade license

- Recent bank statement (within 90 days)

- Utility bill / proof of address (within 90 days)

I am fully willing and prepared to complete verification. The system is simply not allowing me to do so

because the verification page is broken.

WHAT I NEED:

1. This case escalated to the Seller Identity Verification team or the technical team responsible for the

verification page

2. A working verification link sent to my registered email

3. OR the verification workflow manually triggered on my account

4. OR a video verification call scheduled if available for Amazon.ae

Has anyone else experienced this issue recently? And can any Amazon Community Manager or Moderator

please help escalate this case to the right internal team?

Any help would be greatly appreciated.

Thank you.