**Title: Amazon.ae FBA shipment stuck in transit since September 30 — 10 units not received**
Hello fellow sellers,
I’m a new Amazon.ae FBA seller, and my shipment of 10 units has remained in transit without being received.
- **Shipment ID:** FBA15MKYB7YH
- **Shipment created:** September 29, 2026
- **Carrier pickup recorded:** September 30, 2026
- **Current status:** 10 units inbound, 0 received
- **Support case:** 13352468382
Seller Support told me on October 7 to contact them again if the shipment had not arrived after seven days. That period has now passed. The automated investigation tool says the shipment is not eligible for investigation because it has not arrived at the fulfillment center.
Has anyone selling on Amazon.ae experienced this? What is the best way to get a delayed inbound shipment investigated when the system still shows it as in transit?
I have the pickup appointment confirmation and tracking history available.
Thank you.