Seller Flex customer returns are the same as FBA customer returns.
Customer returns can be broadly classified into the following two types:
You can also set up automated removal orders for your unsellable inventory. For more information, see Required Removals
If the item is in sellable condition, we receive it into the FBA network. For sellable items, you may wait for them to sell through, or you may choose to place a removal order.
To see both Seller Flex returns and traditional FBA returns in Seller Central, go to Reports > Fulfillment > and scroll to FBA customer returns.
When you submit a removal order for an unsellable product, the system will show you a preview of what inventory has been excluded because it’s not available. This excluded inventory represents inventory not located in fulfillment centers (In-transit inventory or Seller Flex inventory).
To move inventory out of Seller Flex in the warehouse management system (WMS), go to Inventory > Adjustments and select Lost or Removed. This removes the product from availability for sale. You should then physically remove the items from your designated Seller Flex area.
Contact Seller Support to claim for carrier damage