This article applies to selling in: United Arab Emirates

How to file a SAFE-T Claim

This help page covers the step-by-step process on how to file a SAFE-T Claim.

To file a SAFE-T Claim:

  1. From the Orders tab, select Manage SAFE-T Claims option.
  2. On the Manage SAFE-T Claims page, click the File a SAFE-T Claim button.
  3. Enter the Order ID for which you want to file a SAFE-T Claim and click the Check Eligibility button.
  4. If your Order ID is eligible for a SAFE-T Claim, a form will be shown where you will need to input the claim details.
  5. Provide the reason for filing SAFE-T Claim and upload supporting documents as requested.
  6. Describe your issue in detail in the description box.
  7. Read and acknowledge the SAFE-T policy by clicking on the check box, and then click on the Submit SAFE-T Claim button to file the claim successfully.
  8. Once the claim has been submitted, you will receive an email notification from Any future correspondence on this claim should be actioned only by replying to this email notification.

  • Any communication related to SAFE-T Claims will be sent to the email address configured in Seller Central for receiving 'Claims Notifications'. Click here to view or edit the Claims Notifications email address.
  • All SAFE-T Claims should be filed within 7 calendar days from the date the shipment was marked as ‘returned/delivered to seller’ in Seller Central.
  • All appeals on resolved SAFE-T Claims should be made within 5 business days from the last resolution date. Any appeal filed after 5 business days will not be actioned upon.
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