This article applies to selling in: United Arab Emirates

How to file a SAFE-T Claim

This help page covers the step-by-step process on how to file a SAFE-T Claim.

To file a SAFE-T Claim:

  1. From the Orders tab, select Manage SAFE-T Claims option.
  2. On the Manage SAFE-T Claims page, click the File a SAFE-T Claim button.
  3. Enter the Order ID for which you want to file a SAFE-T Claim and click the Check Eligibility button.
  4. If your Order ID is eligible for a SAFE-T Claim, a form will be shown where you will need to input the claim details.
  5. Provide the reason for filing SAFE-T Claim and upload supporting documents as requested.
  6. Describe your issue in detail in the description box.
  7. Read and acknowledge the SAFE-T policy by clicking on the check box, and then click on the Submit SAFE-T Claim button to file the claim successfully.
  8. Once the claim has been submitted, you will receive an email notification from Safe-T-Review@amazon.ae. Any future correspondence on this claim should be actioned only by replying to this email notification.

Note:
  • Any communication related to SAFE-T Claims will be sent to the email address configured in Seller Central for receiving 'Claims Notifications'. Click here to view or edit the Claims Notifications email address.
  • All SAFE-T Claims should be filed within 7 calendar days from the date the shipment was marked as ‘returned/delivered to seller’ in Seller Central.
  • All appeals on resolved SAFE-T Claims should be made within 5 business days from the last resolution date. Any appeal filed after 5 business days will not be actioned upon.
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