SAFE-T Claims

Seller Assurance for Ecommerce Transactions (SAFE-T) enables sellers to claim reimbursement from Amazon for losses incurred due to Easy Ship and Self Ship program-related issues in accordance with the program policies. This feature is only available for Easy Ship and Self Ship orders received by sellers.

The seller can request Amazon for reimbursement for the products that are damaged by Amazon during onward or return transit. The seller can also request reimbursement when a return is not received in original condition. Amazon, as per its sole discretion, will reimburse based on the fair market value of the product. As and when the reimbursement associated with a SAFE-T claim is processed, the same would constitute full and final payment and settlement from Amazon for such SAFE-T claim.