Customer Service by Amazon (CSBA) allows you to focus on your core business while Amazon assists in relation to your buyer messages, returns and claims for Easy Ship orders. We will direct customer inquiries for these orders to Amazon Customer Service so that you do not need to handle them yourself. At this time, CSBA is mandatory for all Easy Ship sellers and you are automatically enrolled when registering for Easy Ship.
CSBA provides customer service for all post-order queries for your Easy Ship orders except queries related to Invoice and Product Customization. CSBA does not provide customer service for pre-order customer inquiries. You need to handle them yourself through “Buyer Seller Messaging”.
Yes, you still need to answer pre-order inquiries, MFN Self-Ship and FBA order related inquiries through “Buyer Seller Messaging”. CSBA only supports post-order queries for your Easy Ship orders.
CSBA will provide high quality, real-time customer service by Amazon through phone, and email channels. In some cases, CSBA team will need to work with you to find a resolution and reply to customer; our commitment to customer usually will be within 2 days.
Amazon Customer Service will screen your returns for eligibility based on the Amazon return policy and only those returns which are within policy are authorized. While you are responsible for authorizing refunds for returns, there may be cases where Amazon Customer Services offers refunds to customers.
At this time, CSBA is mandatory for all Easy Ship sellers and you are automatically enrolled when registering for Easy Ship.
You can file and manage SAFE-T claims directly from your account. You can go here to check status of a claim or file a new claim. Use the following pointers for faster and convenient resolution: