This article applies to selling in: United Arab Emirates

Seller Flex transportation, packaging, and shipping

Who schedules pickup from my Seller Flex location and delivery to customers?

Amazon arranges carrier pickup of Seller Flex orders from your facility.

The Amazon warehouse management system (WMS) automatically selects the carrier and shipping method for each order. The per-unit fees are the same no matter the carrier or shipping method.

  • After picking, packing, printing, and applying shipping labels in the WMS, hand over the packages to the assigned carrier.
  • In the WMS, click Ship Packages to complete the orders.
  • Track your orders in Seller Central.

How do I print shipping labels for my packages?

Shipping labels print automatically in the WMS during the Pack stage.

Can I reprint shipping labels manually?

Yes. In the WMS, go to the Order page for the shipment label you want to reprint. Click Actions and select Print Shipping Label.

Why aren’t my shipping labels printing in the WMS?

Shipping labels may not print for one of the following reasons:

  • Box configurations must be added. During launch, you should have provided Amazon with a list of the boxes and box dimensions you use.
    1. To add Box configurations to the list you provided during launch, contact Seller Flex Seller Support to request changes.
    2. To print your current shipping label that had a box or product incompatibility error:
      1. On the Pack screen, where you scan the items to ship, click the edit pencil icon under Box name and change it to custom.
      2. Enter dimensions that are large enough to contain the package dimensions on the Pack screen.
  • The ASIN dimensions are not correct in the system. Therefore, it appears that the item does not fit in any of your boxes. Follow the steps above to print your current shipping label with a box or product incompatibility error. Also see Suggest changes to your product detail page to prevent the issue from recurring.
  • After the customer placed the order, the item was classified as a dangerous good (hazardous material). If your site was not set up for dangerous goods fulfillment, or you sell a type of hazardous material that is not fulfillable through Seller Flex, the system will not allow fulfillment of the product.
    1. To confirm the item is a dangerous good, go to Inventory > All inventory in WMS, then click to view product details under the Title section. You will see a “Hazmat” attribute. If the “Hazmat Exception” is anything other than “Unregulated,” then the product is considered a dangerous good.
    2. You must cancel the order if your Seller Flex facility is not authorized to process dangerous goods, or if the item is an FBA prohibited product.
    3. Next, remove all ineligible dangerous goods from your Seller Flex location using the Lost or Remove adjustment.
    4. To avoid this issue, do not receive dangerous goods products into your warehouse or ensure you enter the correct dangerous goods information when creating FBA listings.
  • The order contains a gift message and your laser printer is not configured for gift messages or packing slips.

What does "ships in own container" (SIOC) mean?

This means an item ships in its own container without over-boxing or additional dunnage. SIOC units must be shippable via standard carrier (for example, FedEx or UPS).

You can see if your product is SIOC on the Pack page of the WMS under Box Name as you pack items for an order.

What do I do if a carrier does not show up?

Contact Seller Flex Seller support or City Manager and ask them to follow up with the carrier. You can also deliver the packages to your local carrier to preserve the customer experience. Please do not click Ship Packages within the WMS until after the carrier has received the packages.

Do I need to be present for carrier pickups?

Yes. You or someone from your site must witness the package pickup to confirm that the carrier has the packages. Then, go to WMS and click Ship Packages.

What is a CPT?

Carrier pickup time (CPT) is the scheduled time carriers arrive at your site to pick up your orders. All orders must be packed and ready for pickup by the CPT.

How do I schedule or change a CPT?

Contact Seller Flex Seller Support and provide the carrier and CPT you want to add. Seller Flex Seller Support contacts the carrier to confirm if your request can be accommodated. Once the carrier agrees, your CPT will be updated in the warehouse management system.

The wrong time zone is showing when I download my order details.

Contact Seller Flex Seller Support and request a CPT change. Explain that the CPT is correct, but the time zone is not.

If you do not correct this error, you may have CPTs scheduled with a same-day expected ship date.

This results in late shipments when the packages do not ship until the following day. This can negatively affect your performance metrics.

If I already have a carrier pick up my packages at my facility, can I use the same pickup for my Seller Flex packages?

You may request to have your Seller Flex CPTs match your current carrier schedule and use the same carrier truck for both Seller Flex and other shipments.

The carrier noted on the shipping label must be the same as the carrier picking up the packages. You cannot share a single truck between multiple carriers.

Do CPTs matter?

Yes. CPTs ensure on-time delivery to customers. CPTs drive your Seller Flex performance metric for on-time shipments.

If your packages are not ready to go by the CPT, the carrier is not required to wait and risk additional transit delays.

If the CPT in the WMS does not match the time the carrier picks up shipments from your site, contact Seller Flex Seller Support to have your CPT in the system updated.

What types of packaging can I use? Can I use my own branded boxes and tape?

No. You must use blank boxes and tape.

Can I include a note to my customers in the box?

Yes. We ask that you limit your messages to thank you notes.

Also, do not mention the Seller Flex product or fulfillment. Amazon is aligning the customer experience of Seller Flex closely with FBA.

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