Amazon arranges carrier pickup of Seller Flex orders from your facility.
The Amazon warehouse management system (WMS) automatically selects the carrier and shipping method for each order. The per-unit fees are the same no matter the carrier or shipping method.
Shipping labels print automatically in the WMS during the Pack stage.
Yes. In the WMS, go to the Order page for the shipment label you want to reprint. Click Actions and select Print Shipping Label.
Shipping labels may not print for one of the following reasons:
This means an item ships in its own container without over-boxing or additional dunnage. SIOC units must be shippable via standard carrier (for example, FedEx or UPS).
You can see if your product is SIOC on the Pack page of the WMS under Box Name as you pack items for an order.
Contact Seller Flex Seller support or City Manager and ask them to follow up with the carrier. You can also deliver the packages to your local carrier to preserve the customer experience. Please do not click Ship Packages within the WMS until after the carrier has received the packages.
Yes. You or someone from your site must witness the package pickup to confirm that the carrier has the packages. Then, go to WMS and click Ship Packages.
Carrier pickup time (CPT) is the scheduled time carriers arrive at your site to pick up your orders. All orders must be packed and ready for pickup by the CPT.
Contact Seller Flex Seller Support and provide the carrier and CPT you want to add. Seller Flex Seller Support contacts the carrier to confirm if your request can be accommodated. Once the carrier agrees, your CPT will be updated in the warehouse management system.
Contact Seller Flex Seller Support and request a CPT change. Explain that the CPT is correct, but the time zone is not.
If you do not correct this error, you may have CPTs scheduled with a same-day expected ship date.
This results in late shipments when the packages do not ship until the following day. This can negatively affect your performance metrics.
You may request to have your Seller Flex CPTs match your current carrier schedule and use the same carrier truck for both Seller Flex and other shipments.
The carrier noted on the shipping label must be the same as the carrier picking up the packages. You cannot share a single truck between multiple carriers.
Yes. CPTs ensure on-time delivery to customers. CPTs drive your Seller Flex performance metric for on-time shipments.
If your packages are not ready to go by the CPT, the carrier is not required to wait and risk additional transit delays.
If the CPT in the WMS does not match the time the carrier picks up shipments from your site, contact Seller Flex Seller Support to have your CPT in the system updated.
No. You must use blank boxes and tape.
Yes. We ask that you limit your messages to thank you notes.
Also, do not mention the Seller Flex product or fulfillment. Amazon is aligning the customer experience of Seller Flex closely with FBA.