Meeting Seller Flex required performance metrics helps ensure customer satisfaction. Seller Flex sellers must meet certain performance metrics in order to keep their Prime eligibility in the program.
|Late ship rate (LSR)||0%||Pack units before expected ship date (ExSD).|
|Late Handover rate (LHR)||≤ 0.1%||Handover units for carrier scanning same day.|
|Seller Cancellation rate||≤ 0.1%||Check inventory frequently to prevent cancellations.|
|Return grading Time||<=2 working days||Grade all returned shipments within 2 working days|
Late Ship rate
Seller Flex requires all orders to be packed before the expected ship date (ExSD). If an order is packed after its ExSD, it is counted as late. An example is an order with an ExSD of 3:00 p.m. on August 14 that was packed at 3:03 p.m. At 3:01 p.m., the FBA system automatically assumed that this package will not be shipped out on time. The system adjusts the assigned carrier pickup time (CPT) to a later time and records the adjustment.
Late Handover rate
All orders with ExSD on a given day must be handed off to the carrier on that day with a carrier first scan. The missed ExSD carrier first-scan percentage must be 0.5%. Any orders handed off to the carrier with a next-day carrier first scan are counted as late.
Seller Cancellation rate
Seller Flex sellers must maintain an order cancellation rate of 0.5% or less.
Conduct periodic audits on your inventory to ensure you have accurate inventory count per product and identify damaged items.
Return Grading Time
This metric measures the time taken by the seller to grade the return shipments post-handover by an associate of the Amazon nominated carrier. Any return shipment must be graded within 2 working days on Amazon returns portal.