This article applies to selling in: United Arab Emirates

Issue multiple refunds

Individual sellers: This feature is available to sellers with Professional selling plans.

To issue full or partial refunds, or to make miscellaneous adjustments, for multiple orders at one time, submit refunds with the Adjustments Template.

If you prefer, you can issue refunds one at a time in Manage Orders. For more information, see Refunding Orders.

To issue multiple refunds, download and save the Adjustments Template.

To prepare and upload the Adjustments file, follow these steps:
  1. Open the Adjustments template and review the Instructions and Definitions tabs, especially the Important Notes and formatting requirements. See also the Glossary below. This template has validation macros that can help you complete the template correctly. You can turn the validation macros off. However, we recommend keeping them on until you've learned how to use the template.
  2. Enter the information for each order you are refunding:
    • All fields in the Adjustments file are required, except for promotion-related fields. If you are not offering promotions, then delete the promotion fields from the file or it will not upload successfully.
    • The hyphens in order numbers (order-id) are required. The feed will not process successfully without them.
    • Format your number columns as text to keep Excel from removing leading zeros.
    • Format the date columns as yyyy-mm-dd.
  3. Select the BatchRefunds tab.
  4. On the Excel File menu, select Save As.
  5. In the Save as type drop-down list, select Text (Tab delimited) (*.txt).
  6. Browse to where you want to save the file on your computer and click Save.
    • If you see a warning that the selected file format (the tab-delimited file type) does not support workbooks containing multiple worksheets, click Yes.
    • If you see a warning that your file contains features incompatible with the selected text (tab-delimited) file format, click Yes.
  7. On the Orders link in your seller account, select Upload Order Related Files, and then click the Adjustments link.
  8. Under Upload Your Adjustments File, click Browse to locate your Adjustments file.
  9. Click Upload to upload your Adjustments file to Amazon.

Monitor the status of your upload by checking the Review File Status and History section of the Adjustments page. Click Refresh to see the latest status. After the upload is complete, Status: Done appears in the Status/Results column along with the number of errors, if any.

If there are any errors, click View Processing Report to diagnose and correct errors in the uploaded file. Learn how to Review Processing Reports.

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