This article applies to selling in: United Arab Emirates

How to respond to a SAFE-T Claim

Whenever a SAFE-T claim is filed, you will receive an email from SAFE-T-Review@amazon.ae with the details of the SAFE-T claim and the Order ID on which the claim was filed. If you have been asked to provide any additional supporting documents for your SAFE-T Claim, you need to reply with in three business days (where such business days include Saturdays) to the same email or to the latest email with the same subject fromfrom SAFE-T-Review@amazon.ae.

Note: It might take up to 24 hours for the claim status to be updated in the Manage SAFE-T Claims page, after you reply.
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