On the Manage Orders page, an order with a status of Pending might indicate an issue with the buyer's payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.
Go to the Manage Orders page to view your orders. From your seller account, click Orders, and then click Manage Orders.
For more information, see Manage your orders.
When an order is in Pending status, it is shown under the ‘Pending’ tab in the Manage Orders page. Its order status also is shown as ‘Pending.’ You can't cancel or confirm an order while it is in Pending status. Pending orders also won't appear in either your Order report or Unshipped Orders Report. However, your inventory will be updated to reflect the order.
Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.
To initiate communication, see Contact a buyer.