This article applies to selling in: United Arab Emirates

Error 18030

Invalid OrderID or AmazonOrderID.

For merchants who are submitting tab-delimited shipping confirmation or adjustment files, this error occurs when the order-id value is invalid. This value should be the order-id value provided in your orders report. Common reasons why this value may be invalid include the following:

  • You omitted the two hyphens in the original order-id value.
  • You mistakenly entered the wrong order-id value for the purchased item.
  • Microsoft Excel reformatted your order-id value when you entered it in the shipping confirmation or adjustments template.

To prevent Microsoft Excel from reformatting your order-id value:

  1. Select the order-id column in your template.
  2. Click the Format menu.
  3. Click Format Cells.
  4. In the Format Cells box, click the Numbers tab.
  5. In the Category list, Select Text.
  6. Click OK.
  7. Enter your order-id in the appropriate cell.

For merchants who are posting XML feeds, this error occurs when the AmazonOrderID value in your order acknowledgement feed, order adjustments feed or order fulfillment feed is invalid. This value should be the AmazonOrderID value provided in your order report. Common reasons why this value may be invalid include the following:

  • You omitted the two hyphens in the original AmazonOrderID value.
  • You mistakenly entered the wrong AmazonOrderID value for the purchased item.
  • You mistakenly supplied your internal MerchantOrderID value in place of the AmazonOrderID value.

To resolve this error, please resubmit your data with a valid, properly formatted AmazonOrderID or order-id value.

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